Front Desk PM Shift

Job Description

Job Description

Position Summary

The Front Desk Agent is the face of The Ashbrook Hotel, responsible for creating a warm, seamless, and personalized guest experience from arrival to departure. This role blends hospitality, organization, and attention to detail to ensure every guest interaction reflects the hotel’s boutique standards.

Key Responsibilities

Guest Experience

• Greet guests with a welcoming and professional demeanor
• Manage check-ins and check-outs efficiently and accurately
• Provide personalized recommendations for local dining, attractions, and services
• Anticipate guest needs and resolve concerns promptly to ensure satisfaction

Front Desk Operations

• Manage reservations, room assignments, and special requests
• Answer phone calls, emails, and guest inquiries in a timely manner
• Process payments, verify billing, and maintain accurate guest records
• Coordinate with housekeeping and maintenance to ensure room readiness

Administrative Support

• Maintain a clean, organized, and presentable front desk area
• Assist with daily reports, logs, and shift handoffs
• Follow all hotel policies, procedures, and service standards

Qualifications

• Previous hospitality, customer service, or front desk experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail and accuracy
• Comfortable using hotel systems (PMS), POS systems, and basic office software
• Ability to multitask in a fast-paced environment

Schedule & Availability

• Flexible schedule including mornings, evenings, weekends, and holidays

Why Join The Ashbrook Hotel

• Be part of a boutique hotel focused on elevated, personalized service
• Work in a collaborative and guest-centric environment
• Opportunities for advancement within the Front Office and broader hotel operations

COMPANY OVERVIEW

Where Kentucky Heritage Meets Modern Hospitality

At The Ashbrook Hotel, we offer more than just a room—we offer a "Kentucky experience from start to finish." Located in the historic 1815 mansion of bourbon pioneer Col. E.H. Taylor, our 14-room boutique retreat is where history, equestrian spirit, and the art of distilling converge.

Why The Ashbrook?

• A Living History: Work in a beautifully restored landmark known as "The Queen on the Corner."
• Intimate & Impactful: In a boutique setting, your voice is heard, and your hospitality makes a direct impact on every guest.
• The Common Bond: We believe service should feel like a "kiss on the cheek"—warm, authentic, and deeply personal.
• Modern Boutique Culture: We blend 19th-century charm with a fresh, forward-thinking approach to service and design.

Who You Are

You are a storyteller with a "service-first" heart. Whether you are a bourbon enthusiast, a detail-oriented perfectionist, or a local expert, you take pride in making every guest feel at home in downtown Frankfort. Ready to be part of Frankfort’s most iconic stay? Apply now!

BENEFIT PROGRAM

• Featured benefits for full-time team members include:
• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.

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