Graduate Customer Success - Austin, TX

Graduate Customer Success - Austin, TX

Austin, United States

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimization. With Fospha, every team moves faster and grows smarter.

Trusted by leading brands across three continents, including TravelPro, Callaway Golf and Laura Geller, Fospha manages $4 billion in annual ad spend.

We're scaling fast across London, Mumbai, and Austin and we're now looking for talent to join us across our Customer Success Teams.

The Role

You will join one of our Customer Teams, who are at the heart of the business delivering the best possible experience to our customers.

• You'll join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them
• You'll be responsible for the customer outcomes your team owns driving action on insight, trust in the model, and confidence in data quality contributing to customer retention alongside the Account Manager
• You'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing
• You'll play your part in onboarding new customers, helping build the foundations integrations, first insights, and early trust in Fospha's model that get the team to time-to-value targets
• You'll identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationship
• You'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders
• You'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates

In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilizing our Gen AI hub to increase our efficiency

The Centre of Excellence

The Centre of Excellence is Fospha's early-careers program that develops ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organization. The program operates on the following principles:

• Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
• Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships
• Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business many daily
• Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
• Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output
• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests
• Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes

Our Values and Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candor with caring: We deliver candid feedback with kindness and receive it with gratitude

Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!

What can we offer you?

• Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC
• Be exposed to the right mix of challenges and learning and development opportunities
• Competitive salary + OTE
• 14 days PTO plus an additional 11 federal public holidays
• Your birthday off!
• Daily office snacks and treats!
• 401k

Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!