Guest Services Supervisor

**Title:** Guest Services Supervisor**Location:** *Brisbane, CA***FLSA:** *Non-Exempt***Status:** *Full-time***Reports to:** Operations Manager**Supervises:** Front Office Department **Pay Range:** *$25-$26/hour***Job Summary:** The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.**Essential Functions and Duties:*** Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.* Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.* Be available to handle guest problems or complaints in a timely manner.* Ensure rooms are maintained to the company’s established standards.* Maximize room occupancy while adhering to the overbooking policy.* Maintain effective communication between reservations, front office, and other departments such as housekeeping.* Ensure that all guest charges are accurately entered and that accounts are balanced daily.* Supervise and expedite the check-out process for departing guests.* Ensure efficient delivery and collection of luggage to and from guest rooms.* Oversee and maintain cleanliness and order in all front office areas.* Conduct performance evaluations and identify training needs for front office staff.* Act as Duty Manager when required and attend management meetings as necessary.*Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.***Required Experience, Education, and Skills:*** 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.* Strong leadership and supervisory skills with the ability to manage a team effectively.* Excellent communication and interpersonal skills to interact with guests, staff, and management.* Proficiency in property management systems, reservations, and check-in/check-out processes.* Ability to manage guest issues and resolve complaints in a professional and timely manner.* Experience with scheduling, training, and staff development.* Strong organizational skills with attention to detail to ensure smooth front office operations.**Work Environment:*** Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.* Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.* Must be able to lift and carry objects up to 20 lbs. occasionally.* Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.**Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr