Assistant Client Experience Manager

Assistant Client Experience Manager Full‑time role supporting our Client Care Team across both Buzzards Bay and Dennis locations, focused on creating a professional, compassionate, and organized experience for clients, referring veterinarians, patients, and team members. About This Role Oversight of daily operations of the Client Care Team in a busy specialty and emergency hospital environment, combining hands‑on client service with team support, scheduling, training, administrative duties, and performance management. Collaboration with client care associates to ensure consistent coverage, smooth communication, and a high standard of service throughout the hospital. Management of patient and family support from urgent and life‑saving care to long‑term treatment plans, requiring professionalism, compassion, strong communication, and the ability to remain steady during routine and challenging situations. Qualifications Management or leadership experience required. Veterinary experience strongly preferred. High school diploma or equivalent required. Strong communication, organization, and problem‑solving skills. Ability to support a team in a fast‑paced, client‑facing environment. Flexibility to assist with shift coverage as needed. Ability to work at both the Buzzards Bay and Dennis locations. Responsibilities Support the daily operations of the Client Care Team. Assist with routine client care duties, including checking patients in and out, taking payments, issuing refunds, answering phones, and directing calls appropriately. Help ensure medical records are complete and accurate. Create and maintain schedules to support appropriate team coverage. Review and approve PTO requests. Train team members on client care duties, workflows, and expectations. Conduct performance reviews for assigned direct reports. Reconcile daily transactions and bank deposits. Promote and follow hospital policies, procedures, and protocols. Complete Accounts Receivable tasks as part of the broader A/R team. Monitor and respond to social media activity as appropriate. Promote professional, respectful, and compassionate communication with clients, coworkers, and referring veterinarians. Salary, Schedule, And Benefits Pay Range: $26–$29 per hour, typically between the minimum and midpoint of the range based on experience and alignment with comparable positions. The schedule includes days, evenings, weekends, and a holiday rotation at both locations; initial training schedule may differ. Benefits include: Paid time off and holidays Medical, dental, vision, and life insurance 401(k) Uniform allowance Trupanion pet insurance with company‑paid premiums for two team member pets On‑site Veterinary Social Worker available to employees Company-sponsored Employee Assistance Program About Cape Cod Veterinary Specialists Cape Cod Veterinary Specialists is a growing specialty and emergency‑critical care hospital serving Buzzards Bay and Dennis, MA, and the Islands. With over 20 specialists across nine specialties and ongoing expansion, our team is committed to high‑quality medicine, collaboration, and compassionate care. Our core values: Get it Done…Right Be Respectful Demonstrate Compassion Go the Extra Mile Embrace the Madness #J-18808-Ljbffr