Ticketing Supervisor

Ticketing SupervisorDenver, COAXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.The RoleOur new Ticketing Supervisor will be responsible for the configurations of events in the AXS ticketing system and operates on-site ticketing and box office services for City of Denver-owned venues. This role provides front-line, top-notch service and support for the City of Denver as their full-service ticketing provider. Acts as a relationship manager on behalf of the City of Denver and AXS for promoters and event organizers. Advises, assists, and advocates for events at City of Denver-owned venues. Implements and provides support for all products and services.ResponsibilitiesConfigure events and promotions for the various events at the City of Denver Venues in the AXS ticketing system.Tracks and reports all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination.Works with event promoters to develop a deep understanding of each event and its unique challenges.Assist staff, customers, and promoters in resolving complex issues and problems related to reservations and ticketing.Supervises staff and ensures the quality of work meets the standard; encourages and motivates staff to achieve positive contributions.Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization.Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers.Manages customer needs and requests in a professional manner.Troubleshoot and resolve or escalate technical support Issues.Develop expertise on all products/services, remaining current with all new releases.Strategically push business initiatives to each promoter as they interact and build events (Resale, AXS Premium).Qualifications2+ years live event ticketing and event programming experience. Box Office management experience highly preferred.Strong Customer service experience.Experience with planning, delivering, and supporting ticketing and reservation services, ensuring smooth event operations.Working knowledge of Business Intelligence.Strong problem solving and decision making skills.Strong digital literacy skills, including familiarity with ticketing and reservation systems and related software.Adept at maintaining a growth mindset, showing agility in adapting to evolving industry practices and technology.Effective communication and customer service skills.Demonstrated experience with fostering collaboration and effective teamwork among staff members and with event promoters.Detail-oriented and organized.Demonstrated ability to lead/supervise a teamBA/BS degree in business or a related fieldAt AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.Pay Scale: $57,000-$65,000This position is eligible for a bonus under the current bonus plan requirements.What's in it for You?Extraordinary People – we're not kidding!Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.More about AXSAXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.More about AEGFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.