IT Support Specialist

As part of our interview process and our commitment to building high-performing teams, weve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team! Culture Index Survey: Collectivus Holdingsisseekingaskilled and customer- focusedITSupportSpecialistto join our ITSupportTeam in Nashville! TheITSupportSpecialistwillprovide on-site and remote support for our organizations hardware, software, and network needs. This role will involve the installation, maintenance, and troubleshooting of IT systems, as well as managing user accounts and ensuring system security.Therole requires both technicalexpertiseand excellent communication skills to ensureoptimalsystem performance and user satisfaction. Collectivus Holdings guides many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a centurys worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve. Dragon Shield Merchant Guild Southern Hobby Distribution Nashville Aarhus Lisbon Worldwide Responsibilities TheIT SupportSpecialist willbe responsible forproviding on-siteand remote support for end-users across hardware, software, and network-related issues. Install, configure, and maintaincomputer systems, software applications, and peripheraldevices. Solid understanding of network infrastructure and hands-on experience resolving connectivity and configuration issues in real time. Monitor system performance and conduct regular maintenance to ensure optimalfunctionality and security. Support and manage the implementation of IT projects, including upgrades, system migrations, and new technologyintegrations. Collaborate with internal teams to improve IT processes, recommend system enhancements, and ensure bestpractices in IT service delivery. Develop and maintaintechnical documentation, including troubleshooting guides and standard operating procedures. Respond to and resolvehelp desk ticketsin a timely manner, ensuring high customer satisfaction. Participate in disaster recovery planning and execution, ensuring business continuity during system outages or failures. Provide IT support during company events, shows, and afterhours as needed. Skills & Requirements Bachelorsdegree in Information Technology, Computer Science, or related field, or equivalent work experience. 3+years of experience in IT support or service desk roles. Experience with IT Service Management (ITSM) tools such as Jira, or similar platforms. Excellent problem-solving and analytical skills. Strong communicationand customer service skills. Ability to participatein an on-call rotation and respond to incidents after hours.