Client Success Manager,

Description:

We will also consider Remote / Hybrid.

Who Are We

Driven by transparency, integrity, and a commitment to health equity, JAXSCO is a purpose-driven healthcare management and consulting partner for community-based organizations that traditional healthcare often overlooks. We empower HIV-service organizations, STI prevention programs, LGBTQIA+ clinics, FQHCs, and public health departments by strengthening 340B programs, managing pharmacy and clinic operations, and deploying telehealth solutions to ensure underserved populations receive essential care. Unlike traditional for-profit firms, JAXSCO reinvests a significant portion of its net income directly into partner organizations and their communities, measuring success by our partners' operational efficiency, financial sustainability, and lasting community impact. If you are driven to make a tangible difference in patients' lives while strengthening the balance sheets of vital nonprofit providers. If you are driven to make a direct impact on both patient care and nonprofit sustainability, JAXSCO is the place for you.

What Youll Do (Job Summary)

The 340B Client Success Manager serves as the primary strategic advisor and performance owner for an assigned portfolio of 340B covered entities. In this role, you will manage the overall client relationship, drive retention, and safeguard program health by aligning each clients unique pharmacy operations with strategic growth.

Using a proactive, data-driven approach, you will analyze performance metrics to identify revenue capture opportunities, mitigate operational risks, and optimize pharmacy efficiency. You will act as the central point of contactmonitoring workflows, spotting data anomalies, and driving cross-functional problem resolutionto deliver measurable financial and patient-care value.

Essential Job Functions

• Serve as the primary day-to-day strategic relationship owner for an assigned portfolio of clients, building trusted relationships with client leadership, pharmacy, clinical, finance, compliance, and 340B stakeholders.
• Develop and maintain client success plans outlining objectives, priorities, operational risks, expansion opportunities, and action items.
• Establish consistent engagement cadences, lead recurring client meetings, and ensure decisions, action items, owners, and timelines are clearly documented and executed.
• Maintain executive-level client relationships, keeping senior leadership informed of performance, opportunities, and significant operational concerns.
• Monitor, analyze, and translate trends in pharmacy and 340B performance across accounts using financial, utilization, prescription, and operational data.
• Develop and deliver client scorecards and regular business reviews that clearly communicate performance metrics, financial value, trends, risks, and actionable recommendations.
• Identify opportunities to increase prescription capture, pharmacy utilization, patient engagement, and overall program performance (e.g., new eligible locations, pharmacy relationships, or service lines).
• Collaborate with internal matrix team members across Leadership, Business Development, Pharmacy Operations, 340B, and Finance to evaluate and execute account expansion opportunities.
• Participate in prospective client discussions and onboarding implementations when pharmacy, operational, or 340B domain expertise is required.
• Partner with internal operations and external partners (TPAs, wholesalers, pharmacies, providers) to identify, troubleshoot, and resolve issues affecting prescription capture, replenishment, purchasing, or invoicing.
• Investigate data anomalies, transaction discrepancies, and financial reconciliations, coordinating internal resources to determine root cause rather than resolving single occurrences.
• Act as the main point of coordination and maintain end-to-end ownership of the Client experience, even when issue resolution requires subject matter expertise from other internal departments.
• Educate and enable clients regarding JAXSCO workflows, available reporting tools, and roles/responsibilities within pharmacy and 340B program structures.
• Track Client health indicators, manage contract and renewal timelines, execute account recovery plans when needed, and escalate critical relationship or compliance risks to leadership.
• Maintain accurate client records, documentation, and performance tracking while contributing to standardized Client success templates, playbooks, and scalable best practices.

Note: This list of essential job functions is comprehensive but not exhaustive. Other duties may be assigned based on business needs and the individual's skill set.

What We Need (Qualifications)

• Bachelors degree in Business, Healthcare Administration, Public Health, Data Analytics, Public Policy, or a related field.
• 340B Apexus Certified Expert (ACE) required (or obtained within 6 months of hire).
• 3+ years of direct experience with the 340B Drug Pricing Program, including working with federal grantees (e.g., Ryan White, FQHC, DSH, STD clinics).
• Direct familiarity with 340B covered entities, contract/specialty pharmacies, TPAs, and program management processes.
• 3+ years in a client-facing role (account management, client success, or healthcare operations) managing complex, multi-account relationships.
• Advanced proficiency in Microsoft Excel and business software for data analysis, reporting, and problem-solving.
• Strong analytical, project management, and presentation skills across operational team members and executive leadership.
• Ability to work both independently and collaboratively in a fast-paced, remote environment.
• Experience supporting or commitment to engaging with HIV-serving, public health, and LGBTQ+ non-profit communities, including acquiring foundational knowledge of LGBTQ+ concepts and intersectionality.
• Valid drivers license and willingness to travel up to 33% for client meetings, implementations, and conferences.

What Wed Love (Preferred)

• Masters degree (MBA, MHA, MPH, MMHC, or related field) and Apexus 340B Certified Expert (ACE) designation (or willingness to obtain within 6 months of hire).
• 5+ years of experience with the 340B Drug Pricing Program and covered entity types (e.g., FQHCs, Ryan White grantees, Section 318 STD programs, DSH hospitals).
• Firsthand experience with pharmacy operations, PBMs, wholesalers, purchasing, invoicing, and financial reconciliation datasets.
• Background in healthcare compliance frameworks, contract pharmacy administration platforms, and split-billing software.
• Proven history analyzing prescription utilization, optimizing contract pharmacy capture rates, strengthening internal controls, and delivering key metrics.
• Experience conducting formal client business reviews and presenting performance insights to executive leadership.
• Experience working within healthcare, pharmacy, or non-profit organizations serving HIV-focused, LGBTQ+, or underserved communities.
• Spanish fluency preferred.

What You Bring (Skills / Competencies)

• Builds trusted partnerships from C-suite to front-line staff to drive retention, satisfaction, and organic account growth.
• Deep knowledge of 340B workflows, TPA platforms, contract pharmacy models, replenishment, and prescription capture mechanics.
• Proficient in analyzing complex pharmacy, financial, and utilization data to deliver actionable business insights and recommendations.
• Skilled at aligning multi-departmental teams, navigating complex matrix environments, and resolving root-cause operational issues.
• Tracks deliverables, manages competing priorities, and executes client success plans reliably.
• Translates complex regulatory guidelines, data, and operational concepts into clear, compelling presentations and training.
• Adapts and collaborates effectively in diverse, mission-driven, and multicultural healthcare settings.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently remains in a stationary position up to 50% of the day. Constantly moves about the office to access machinery, file cabinets, and meeting rooms.
• Constantly operates computers and office machinery, requiring repetitive hand and wrist motions, with occasional reaching and bending.
• On occasion, may carry, move, or position office materials weighing up to 50 pounds.
• Regularly exchanges accurate information via phone, email, virtual, and in-person interactions. Must perceive and assess details on screen displays and paper documents.
• May require travel for conferences, events or company priorities.

What We Offer (Compensation & Benefits)

• Competitive compensation with an annual base salary determined based on experience.
• Affordable, comprehensive medical, dental, and vision coverage.
• Simple IRA Retirement savings plan with a 3% company match.
• Generous paid time off (PTO).

JAXSCO is an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, national origin, ancestry, disability, HIV status, marital status, protected military status, or any other legally protected status.

We are dedicated to fostering a safe, affirming environment and will provide reasonable accommodation for qualified individuals with known disabilities unless it causes an undue hardship. Candidates from diverse backgrounds, including BIPOC and LGBTQIA+ communities, are encouraged to apply.

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