Information Technology Support Technician

IT Support Technician | Clinton & Terre Haute, IN | Onsite | Contract (12 months with chance of extension) A global pharmaceutical manufacturer is hiring an onsite IT Support Technician. This is a hands-on, boots-on-the-ground role. You will be the IT presence people walk up to, supporting a regulated manufacturing and laboratory environment where the technology has to work and the documentation has to hold up. What you will be doing Deskside and end-user support across PCs, laptops, printers, iDevices, Windows 11, M365, Teams video conferencing, and telephony Break/fix and IMAC services for a site population of 250+ users Managing assets, incidents, requests, and changes in ServiceNow Last-mile support for site network equipment, cabling, server rooms, and manufacturing and lab IT infrastructure Executing local infrastructure projects, lifecycle management, and equipment procurement, with accurate SOPs and documentation What we are looking for 5+ years supporting end-user technologies and infrastructure in a 250+ user environment Bachelor's in IT, Computer Networking, Computer Engineering, or equivalent certifications and practical experience Hands-on with end-user devices, basic networking and wireless, video conferencing, digital security, asset and lifecycle management, and ServiceNow or a comparable ITSM tool What gives you an edge ITIL framework and IT service management experience Prior work alongside Operational Technology teams in manufacturing Familiarity with regulated (GMP) manufacturing and laboratory systems #J-18808-Ljbffr JCW Group