Macy's Asset Protection Officer, Santan Village - Full Time

Job Overview As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador—maintaining strong situational awareness, responding calmly to incidents, and working in partnership with store teams to ensure a seamless, secure, and service-driven shopping experience. Responsibilities Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co-workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior. Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives. Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting. Conduct operational audits and complete assigned Asset Protection tasks as directed. Partner closely with store teams to promote a safe environment and support a culture of excellent customer service. Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence. Provide testimony in both criminal and civil legal proceedings as needed. Respond to medical situations and facilitate basic first aid for customers and colleagues. Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity. Be comfortable with technology and two-way communication devices. Possess excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Essential Physical Requirements This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Benefits Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and making a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. Schedule Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. About Us Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Shopsantanvillage