Quotation Specialist

Job Family: Customer Services

Req ID: 515724

Quotation Specialist

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

The Quotation Specialist is a key member of the Service & Product Support (SPS) team, responsible for preparing accurate and timely quotations for spares, repairs, exchanges, and service-related offerings. This role partners closely with Sales, Finance, and internal operations teams to ensure customer requests are processed efficiently, priced correctly, and fully compliant with Siemens policies and processes. This position plays a critical role in customer satisfaction, revenue capture, and quote-to-order conversion by balancing speed, accuracy, and excellence.

We are looking for a Quotation Specialist. This position is hybrid and can be based in: Harleysville, PA; Lebanon, OH; Johnson City, TN; Elk Grove Village, IL; or Alpharetta, GA.

You'll make an impact by:

Cognitive Flexibility - This role requires supporting a diverse set of customers. You will need to stay positive, adaptable, and agile as you navigate evolving workflows, digital platforms, and AI-enabled tools used to support customer requests and department needs.

Customer Focus - Ability to build and maintain strong internal and external customer relationships while consistently delivering customer-centric solutions. You anticipate needs, respond with empathy, and leverage available tools to create a seamless experience.

Problem Solving - Applies critical-thinking skills and resourcefulness to identify solutions for both internal and external customer needs. You use data, system insights, and modern support technologies to drive efficient and accurate problem resolution.

Growth Mindset - Learning and development are foundational in this role. You actively seek to expand your knowledge, adopt new technologies, and apply modern learning strategies to enhance your skill set and support the growth of the colleagues you collaborate with. Openness to continual digital and AI-driven improvements is key.

Communication - Strong communication skills are essential for working with customers, colleagues, and leadership. Clear, timely, and professional communication helps you understand customer demands, set expectations, and identify appropriate solutions across phone, chat, and email channels-often supported by digital and AI-based assistance tools.

• Process and manage customer requests for quotations related to spare parts, repairs, advanced exchanges, and service offerings

• Prepare and issue quotations using Siemens systems such as SAP, SalesForce and iQuote.

• Ensure pricing accuracy, lead times, terms & conditions, and required approvals are correctly applied

• Collaborate with internal stakeholders to clarify scope and resolve issues

• Manage quote revisions, follow-ups, and status updates to support timely customer decisions

• Maintain compliance with Siemens policies, service processes, and financial controls

• Support quotation KPIs including quote lead time and hit rate

• Respond to customer inquiries related to quote status, pricing clarification, and documentation

• Support digital transformation initiatives by adopting enhanced quoting workflows, automation, and AI-assisted validations within SAP, CPQ, and related tools

• Contribute to workshops, pilots, and strategic projects with a focus on AI-driven process optimization, automation opportunities, and continuous digital improvement across the service lifecycle.

You'll win us over by having the following qualifications:

Basic Qualifications:

• At least 5 years of professional work experience in a sales/customer support role.

• Proficient in Microsoft Office tools; familiarity with or willingness to learn AI-enabled productivity tools (e.g., Copilot, AI-assisted CRM features).

• Strong people skills to interact with customers, peers, and management.

• High level of self-motivation, productivity, and attention to detail.

• Demonstrated ability to work independently and as part of a team.

• Excellent written and verbal communication skills along with active listening.

• Customer orientation and ability to adapt/respond to customers.

• Ability to multi-task, prioritize, and manage time effectively.

• Strong sense of ownership and drive for improvements, including exploring how AI tools can enhance efficiency and service quality.

• Organized, creative, and able to bring new and outstanding ideas.

• Growth Mindset, particularly toward learning and adopting new AI-driven tools and technologies.

Preferred Qualifications:

• Bachelor's degree or equivalent experience.

• 5+ years of experience in a Call Center environment.

• Knowledge of SAP, CRM systems, and quotation tools.

• Experience using AI-enabled productivity tools (e.g., Copilot, AI-assisted CRM functions) to enhance efficiency, accuracy, or customer support workflows.

• Demonstrated excitement about learning and applying emerging AI technologies to improve processes, problem-solving, and customer experience.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here ( .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

$40,555 $69,523

Organization: Digital Industries

Job Type: Full-time

Category: SCM-Procurement / Supply Chain Logistics