Senior IT CRM Product Owner, US Oncology

AstraZeneca

AstraZeneca seeks a Senior CRM Product Owner to lead digital transformation of U.S. Oncology customer engagement. The role involves implementing Salesforce Life Science Cloud, designing omnichannel AI-driven orchestration, modernizing integrations, and mentoring engineering teams to deliver data-driven solutions for healthcare providers.

Responsibilities

Lead technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud
Design and drive omnichannel orchestration strategy leveraging AI-driven insights for field representatives
Modernize integration ecosystem by transitioning to API-first, event-driven architectures from legacy middleware
Serve as primary technical liaison between global product teams and U.S. Oncology to adapt platforms for regulatory and market requirements
Lead and mentor engineering squad, establish technical standards, and oversee deliverables from implementation partners

Requirements

Bachelor's degree in computer science, information technology, or related field
7+ years experience in CRM or customer engagement processes
Expert-level knowledge of closed-loop marketing and omnichannel orchestration
Proven track record with Veeva CRM or Salesforce Life Science Cloud suite
Deep expertise in Salesforce Data Cloud and Marketing Cloud
Mastery of RESTful APIs, event-driven architecture, and asynchronous messaging patterns
Demonstrated ability to lead agile squads and drive DevSecOps culture

Apply

Vacancy posted 23 days ago

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