Director of Housekeeping

Four Seasons Hotel and Residences New Orleans is seeking a Director of Housekeeping to join our dynamic Rooms Division. As our Director of Housekeeping, you will oversee housekeeping, laundry, and valet operations, while inspiring and supporting a dedicated team in delivering service that is both genuine and consistently exceptional. This is a key leadership role for someone who thrives in a fast-paced, luxury environment, brings strong operational discipline and is passionate about developing high-performing teams. What You’ll Do Lead and develop a high-performing housekeeping team, holding standards of cleanliness, compliance, and accountability at the highest level Oversee all housekeeping and laundry operations with a forward-looking approach to planning, efficiency, and service excellence Partner cross-functionally to drive operational success, leveraging strong financial acumen to manage labor, budgets, and resources Deliver exceptional guest service, confidently navigating complex situations and leading with professionalism through challenging conversations What You’ll Bring Passionate and motivated leader with excellent personal presentation and ability to lead a multi-cultural team Minimum of 15 years of housekeeping experience in fast-paced, high pressure, big box hotel environments with a minimum of 3 years in managerial or operational Rooms division management positions Strategic, strong business acumen, high-level communication and interpersonal skills Bilingual in Spanish is preferred What To Expect A schedule based on operational needs, including evenings, weekends, and holidays A high-energy environment that consists of frequent and fluid transitions in guest flow and service demands What We Offer You Rewarding Work Culture Excellent Mentoring, Training and Development Opportunities World Class Medical, Dental, and Vision Insurance Program 401k participation with a company matching program Discounted stays and accommodations at Four Seasons Worldwide after 6 months Holiday and Vacation pay (9 paid Holidays including Mardi Gras) Complimentary employee meals prepared by the Four Seasons Culinary Team Complimentary dry cleaning of employee uniforms Discounted parking near hotel Four Seasons is an Equal Opportunity, Aff… #J-18808-Ljbffr