Technology Services Specialist

VirtualVocations

Providing essential technology support, the full-time hybrid Technology Services Specialist will assist staff with hardware and software needs, manage helpdesk operations, and contribute to IT project initiatives. Key responsibilities Deliver timely support for business-user hardware and software, including VoIP phones, laptops, and operating systems Maintain thorough documentation of support requests and resolutions while managing hardware inventory and shipping logistics Participate in IT projects and organizational events, providing on-site technical assistance as needed Required qualifications A+ certification or equivalent experience Advanced skills in MS Office (2019-O365), Active Directory, and experience with SolarWinds ServiceDesk Strong understanding of IT infrastructure, networks, and telephony systems Proven experience in following standard operating procedures and delivering on service level agreements At least three years of professional experience in a technology support role

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Vacancy posted 1 day ago

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