Senior Application Support Engineer

Job Description

Job Description

Overview

At East West Bank, reliability isn't just an operational goal, it's foundational to our customers' trust. As a Senior Application Support Engineer, you'll play a critical role in ensuring the availability, resiliency, and modernization of the applications that support core banking operations. This is more than a production support role. You'll lead initiatives that strengthen disaster recovery capabilities, advance enterprise automation, modernize application platforms, and support cloud transformation efforts as critical services migrate to Microsoft Azure and vendor-hosted solutions. If you're energized by solving complex technical challenges, driving meaningful change, and improving the reliability of business-critical systems, this role offers the opportunity to make a lasting impact.

Responsibilities

• Own and support mission-critical enterprise applications throughout their lifecycle.
• Improve application reliability, operational resiliency, and disaster recovery readiness.
• Lead platform modernization initiatives, including cloud and vendor-hosted migrations.
• Drive workload automation and enterprise scheduling capabilities.
• Partner with infrastructure, security, cloud, database, and vendor teams to deliver scalable and resilient solutions.
• Develop and maintain technical documentation, operational standards, and recovery procedures.

 

Why Join Us

• Work on highly visible initiatives that directly impact critical banking services.
• Lead efforts involving Azure adoption, cloud migration, disaster recovery, automation, and operational excellence.
• Collaborate with experienced engineers, architects, and technology leaders across the organization.
• Build expertise in platform engineering, resiliency, automation, and enterprise-scale modernization.

 

Qualifications

• 10+ years of experience supporting or engineering enterprise application platforms in complex enterprise environments.
• Experience supporting high-availability, business-critical applications with strict uptime and resiliency requirements.
• Hands-on experience with Microsoft Azure, including application migration, deployment, administration, monitoring, and operational support.
• Experience leading or participating in cloud migration, application modernization, or platform transformation initiatives.
• Strong knowledge of Windows Server, SQL Server, PowerShell, IIS, application architecture, and enterprise integration technologies.
• Experience with disaster recovery planning, failover testing, workload automation, and operational resiliency programs.
• Strong understanding of ITIL service management practices, including incident, problem, and change management.
• Proven ability to create technical documentation, operational runbooks, and recovery procedures.

 

Preferred Qualifications

• Experience in banking or financial services.
• Experience working with vendor-hosted, SaaS, or hybrid application environments.
• Familiarity with enterprise workload automation and scheduling platforms.
• Familiarity with cloud governance, security controls, monitoring, and cost optimization practices.

 

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.