Member Experience Associate

Join The YMCA Of Metropolitan Detroit

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you'll discover more than just a jobyou'll enjoy a career with the chance to make a lasting difference in the lives of those around you.

Now Hiring at the Boll Family YMCA

YMCA Employee Benefits

FREE Family Membership & Discounted Access to Programs

Flexible Scheduling

Family-friendly Work Environment

Employee Assistance Program & Retirement Plan

General Function

The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Education/Experience/Training/Certifications

At minimum, a high school diploma or equivalent (18+ years of age)

Experience in customer service, preferably in a busy atmosphere, and typing knowledge

Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.

Job Duties & Responsibilities

Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones

Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities

Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values

Performs other assigned duties as directed by Supervisor

Abilities & Skills

Ability to participate in all physical aspects of the position.

Ability to sit and stand from a seated position when interacting with members.

The YMCA of Metropolitan Detroit is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law.

The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with program participants. We take any inappropriate interactions between program participants and with staff very seriously and will fully cooperate with authorities in any case of abuse.