Senior Associate - Product, User and Platform Support, Product Operations

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, strong problem solving and critical thinking skills, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. About the Team The Product, User and Platform Support (PUPS) team provides application support for 9 applications within the Commercial Product and Treasury Management (PTM) Organization. This associate will work closely with internal application users, product managers, technology partners and others invested in system health and improvements. General Responsibilities Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives Collecting data and information and using analytics and reporting to provide transparency to partners, senior leadership and executives Identify and implement process improvements driving issue resolution/risk mitigation activities Tracking and resolving process breakdowns Understanding customers’ needs of the process and driving process improvements Developing and maintaining formal process documentation including procedures and process flow diagrams Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions May lead a team and/or direct others on projects The Ideal Candidate will also Influence well‑managed, governance and content development processes Independently establish and maintain best practices for internal and organizational processes Advice and or develop user content to improve user self‑help capabilities Basic Qualifications High School Diploma, GED or equivalent certification At least 1 year of experience in Google Suite or Microsoft Office At least 2 years of experience in Business Process Management or Project Management Preferred Qualifications Bachelor’s Degree or military experience Lean, Agile, Six Sigma, Business Process Management, or Project Management certification At least 1 year of experience in Compliance or Risk Management Application support knowledge or customer service experience Application experience in any of the systems utilized in commercial lending and servicing Customer Facing Operations experience Working knowledge of Google Suite and Jira At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary ranges by location: Charlotte, NC: $80,800 - $92,200 Plano, TX: $80,800 - $92,200 Richmond, VA: $80,800 - $92,200 Additional incentives may include cash bonus(es) and/or long‑term incentives (LTI). The specific incentives available may be discretionary or non‑discretionary, depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr Capital One