Customer Service Representative Crew Chief

SERVPRO of Southwest Portland is hiring a Customer Service Representative / Crew Chief! Benefits Bonus based on performance Company car Competitive salary Dental insurance Free uniforms Health insurance Paid time off Training & development Vision insurance 401(k) Opportunity for advancement As the front‑line representative of the SERVPRO® brand, the SERVPRO of Southwest Portland demonstrates the company’s Here to Help® commitment to customers and clients by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. Key Responsibilities Coordinate and perform production processes as scheduled and ensure quality control Manage the customer and client experience and overall customer satisfaction tracked with online reviews Communicate clear expectations to restoration technicians and supervise their activities Document a detailed and accurate job file to support the services provided Manage labor and consumable item usage on assigned projects Communicate with restoration project manager and office staff on project progress and issues Additional Responsibilities Communicate and follow all OSHA guidelines for job safety Manage assets by protecting and using equipment and materials properlyi> Coach and train restoration technicians Position Requirements Valid driver’s license High school diploma/GED (preferred) At least 1 year of experience in cleaning, restoration, or construction IICRC certification a plus, not required Skills / Physical Demands / Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents #J-18808-Ljbffr SERVPRO of Southwest Portland