Scheduling Coordinator - Valencia

Job Description

Job Description

Scheduling Coordinator

Valencia, CA | $24.00-$27.00/hour (DOE)
Monday-Friday | 7:30 a.m. - 4:30 p.m.

Coordinate. Problem-Solve. Keep Service Moving.

AAA Facility Services is looking for an organized and resourceful Scheduling Coordinator to join our Service team in Valencia, California.

In this role, you'll help keep commercial facility service requests moving from initial assignment through completion by coordinating technicians and service partners, managing scheduling and job requirements, communicating with clients, and keeping work-order information accurate and current.

No two days are exactly the same. You may be coordinating an emergency service request, finding a qualified service partner in another market, working through pricing or scheduling details, or following up on an active job to make sure it stays on track. The formal position includes emergency and next-day prioritization, technician dispatch, service-partner sourcing and onboarding, NTE management, system updates, and coordination through service-order completion.

If you're organized, comfortable picking up the phone, good at juggling priorities, and don't like leaving loose ends, this could be a great fit.

What You'll Do

• Coordinate and prioritize service requests, including emergency, next-day, and ongoing work.
• Schedule and dispatch technicians while considering service requirements, geography, travel time, and client expectations.
• Source, onboard, and dispatch qualified service partners when needed.
• Communicate with clients, technicians, and service partners regarding scheduling, job status, arrival times, and next steps.
• Monitor assigned work orders from initial scheduling through completion and closure.
• Confirm scope, pricing, availability, and service requirements before dispatch.
• Monitor client Not-to-Exceed (NTE) limits and obtain required approvals when anticipated costs exceed established limits.
• Maintain accurate work-order notes, status updates, response dates, and documentation in company systems and client portals.
• Manage client Service Level Agreements (SLA's).
• Coordinate purchase orders, equipment rentals, site access, and other service requirements as needed.
• Review technician and service-partner paperwork and supporting documentation for accuracy.
• Partner with Estimators, Supervisors, and other internal teams to keep work moving and customers informed.
• Escalate scheduling, budget, service, or customer concerns when necessary.
  

What We're Looking For

• 2 + years of administrative or related professional experience.
• Scheduling, dispatching, service coordination, or similar experience preferred.
• Facility maintenance, construction, skilled trades, or related service-industry experience is a plus.
• Strong written and verbal communication skills.
• Excellent organization, follow-through, and attention to detail.
• Ability to manage multiple open service requests and competing priorities.
• Comfortable communicating frequently by phone and email with clients, technicians, and service providers.
• Resourceful problem solver who can adjust when schedules or service needs change.
• Able to work independently while collaborating effectively with a team.
• Comfortable learning and working within multiple computer systems and client portals.
• Proficiency with Microsoft Outlook and general Microsoft Office applications.
• High school diploma or equivalent required.
  

Compensation

$24.00-$27.00 per hour

Actual compensation will be determined based on experience, qualifications, skills, and other job-related factors permitted by law.

Benefits & Perks

AAA Facility Services offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation
• Paid sick time
• Paid holidays
• Company-paid life
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Employee discounts
• Career growth opportunities

Why AAA Facility Services?

Since 1995, AAA Facility Services has provided commercial facility services with a customer-first approach. Our business is built around coordinating reliable service and supporting the technicians and service partners who deliver solutions to our customers.

As a Scheduling Coordinator, you'll be at the center of that process, helping connect clients, technicians, service partners, and internal teams while keeping service work moving from initial request through completion.

If you enjoy solving problems, staying organized, communicating with people, and taking ownership of getting things done, we'd like to hear from you.

Equal Employment Opportunity

AAA Facility Services is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, consistent with applicable federal, state, and local law.