Client Services Team Lead

Job Description

Company Description

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LXD Logistics is a fast-growing receiving warehouse, delivery and logistics company. We provide white glove receiving, storage, delivery and installation services to consumers, businesses, manufacturers and interior designers. We are a 4 year old company with an excellent reputation and a history of satisfied customers. We are VERY detail oriented and obsessed with client satisfaction.

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Role Description

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This is a full-time on-site role located in Elizabeth, NJ. The responsibilities include answering inbound phone calls, returning missed calls, assisting customers with logistics of deliveries, providing customer quotes, answering a large volume of customer emails and ensuring customer satisfaction. This person will also have either direct or dotted line (based on experience level) responsibility for managing 4 or 5 remote contractors who support the business.

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The individual will use the technology systems to manage customers, orders and logistics. This individual will work closely with the owner and the director of operations on a daily basis to ensure that customer issues are quickly addresses and issues are escalated as appropriate. There is an opportunity for the right person to build and lead a team as the company continues to grow and expand its services.

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LXD Logistics moves and makes decisions quickly. If you're interested, don't wait. We will likely fill this role within 2 weeks.

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Qualifications

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• Proficiency in Customer Service, Customer Support, Operations Support and Customer Satisfaction
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• Experience in improving Customer Experience and delivering exceptional service
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• Excellent communication and interpersonal skills
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• Strong problem-solving abilities and attention to detail
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• Ability to work effectively in a fast-paced environment
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• Experience using CRM software or customer service tools is a plus
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• High school diploma or equivalent required; additional education or certifications are advantageous
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• Dispatching or logistics support would be beneficial
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• Bilingual+ is not required, but would be valuable
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