Kendo Brands Beauty Contractor (1099)

divh2Kendo Brands Beauty Contractor (1099)/h2pJob Category: Customer Service/ppRequisition Number: KENDO002234/ppPosted: December 19, 2025/ppFull-Time/ppInktel Miramar 1 West Las Olas Blvd Ft. Lauderdale, FL 33001, USA/ph2Job Details/h2h3Description/h3pUltimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partnerswe cant resist the fun of working with people. Each connection, each relationship matters./ppAvailable Schedules:/pulliHours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm/liliSchedules cannot be negotiated./liliTraining Pay: $15.00/liliStart Date: 12/22/25/liliPay: $16 per hour/li/ulpQualifications:/pulliAmazing combination of agile thinking, high energy, passion, and persistence: resourcefulness/liliStrong desire to be helpful and take ownership to resolve customer situations/liliExcellent communication skills: clear tone and knowledge/use of proper grammar/liliPositive outlook and enthusiastic attitude/liliConscientious team player/liliDriven by delivering results/liliDependable and consistent, history of good attendance/liliNaturally curious with an aptitude for learning and understanding quickly/liliAbility to multitask by reading, typing, and navigating through applications while responding in writing to customers/liliPrior customer service/troubleshooting experience preferred/li/ulpPosition Responsibilities:/pulliRespond to client requests/inquiries via chat, phone, and/or email including product purchases, service quality inquiries, order status, product information, and general client support issues./liliDemonstrate high standards for quality service/liliKeep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication/liliWork in tandem with the quality and training team to self-manage performance expectations/liliMaintain an open communication line with Team Lead/Quality Advocate/the Trainer and the manager for support and personal development/liliMaintain business acumen, courtesy, and professionalism when dealing with all client contacts/liliMaintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately/liliBe punctual to work and adhere to all schedules and deadlines both scheduled and special projects/liliStrict adherence to key performance indicators (KPI) as set by management./liliStrive to exceed key performance indicators (KPI) and quality goals as outlined by management/liliCommunicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time./li/ulpRequirements:/pulli2-3 years experience in a business/professional environment; preferably in the service industry/liliComparable experience in an office environment encouraged/liliSelf-starter and ability to manage workload efficiently/liliExceptional written communication skills/liliDemonstrate ability to deliver a high level of client service under high volume/liliCommitment to client service and high-quality standards in grammar, punctuation, and written business acumen/liliProfessional, upbeat, and engaging written communication/liliAbility to develop relationships with clients, even in difficult situations/liliAbility to advise and counsel clients in a quick and efficient manner/liliMust be computer literate and internet savvy- e-commerce and online shopping experience preferred/liliExperience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)/liliExcellent Data Entry skills/- 45-55 wpm minimum/liliMust be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required./liliVacation blackout period applies during the holiday season and promotional periods/liliPunctuality is essential./li/ulpJob Type: Full-time/ppSalary: $16.00 per hour/ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div