Application Engineer

Application Engineer – Machine Safety & InterlocksHelp grow a safer, cleaner, healthier future for everyone, every day.Fortress Safety is looking for a hands-on Application & Technical Support Engineer to support our engineered machine-safety and interlocking products across pre- and post-sales. This is a physical-product engineering role, not IT / SaaS — you'll solve real machinery challenges for customers, not troubleshoot IT systems. It's an excellent step for an engineer looking to grow toward Sales, Product Management or technical leadership.What you'll be doingProvide expert application and troubleshooting support for our machine-safety interlocking products, by phone, email and on-site.Manage daily customer enquiries via the technical-support inbox and phone line, meeting agreed KPIs.Diagnose complex product and application issues to identify root causes and effective fixes.Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.Travel to customer sites to troubleshoot and resolve issues in the field.Support webinars, trade shows and training sessions to drive product adoption.Capture customer feedback and feed real-world insight into product development.Build technical depth in emerging technologies including IO-Link Safety and electrical devices such as Remlive.What you'll bring1–3 years in an application, field-service, technical-support or engineering role within an industrial / machinery / automation setting.Familiarity with industrial safety systems, PLCs, HMIs and automation technologies (hands-on experience a plus).Machinery electrical knowledge or experience (beneficial).Strong troubleshooting and problem-solving ability with physical, engineered products.Confident written and verbal communication with customers.Ability to collaborate across Design, Quality, Sales and Engineering.Degree in Engineering or a relevant technical discipline — equivalent experience or qualifications also considered.What we offer24 days holiday + 9 office-closure days401k matching & profit-sharing potential14 weeks fully paid parental leaveVoluntary life, disability, accident and illness coverGroup medical, dental & vision (family/partner options)WPO Employee Assistance ProgramLong-service recognitionA clear development pathway into Sales, Product Management or technical leadershipInclusion & accommodationsAt Fortress, we don't just accept difference — we celebrate it, and we're committed to an inclusive environment for all colleagues. If you need any accommodations during the recruitment process, please let us know.