Medical Assistant/Patient Service Representative

Why work at TidalHealth?

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you'll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

Medical Assistant/Patient Service Representative Position Summary

The Medical Assistant/Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include, but are not limited to, clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.

Medical Assistant/Patient Service Representative Position Requirements

• High School graduate or equivalent required.
• Knowledge of medical terminology.
• One year of clinical or back-office experience is required or completion of a Medical Assistant training program is required.
• At least one year of administrative/customer service experience is required.

Medical Assistant/Patient Service Representative Work Schedule

• Monday through Friday, Day Shift.

Medical Assistant/Patient Service Representative Benefits

We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription
• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs
• Growth: $5,000 Tuition Assistance & Certification support
• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance
• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)
• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more