Customer Service Representative

Now hiring for a Customer Service Representative

Location: Edwardsville, IL

Pay Rate: $20.25 per hour

Shift: 11:00 AM - 7:00 PM


Problem Solver? Listener? You'll Fit Right In


Looking for Customer Service Representative jobs in Edwardsville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.


If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required
• Additional education in Logistics, Supply Chain, Business, or a related field is a plus
• Proficiency in Microsoft Office, including Outlook and Teams

Experience Requirements

• Minimum 2 years of experience in a Logistics Clerk, Logistics Coordinator, or Supply Chain role required
• Experience with SAP, WMS, or similar order management systems preferred
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience working with transportation providers, warehouses, and customers
• Strong problem-solving and conflict-resolution skills
• Self-motivated and able to work independently

Job Duties

• Schedule customer orders accurately and efficiently
• Enter and maintain customer orders and data within company systems
• Communicate with customers via phone and email regarding scheduling and order status
• Maintain customer databases and order records
• Manage assigned trailer pools and transportation schedules
• Coordinate deliveries with customers, warehouses, and carriers
• Maintain organized filing systems and shipping documentation
• Resolve scheduling conflicts and shipment issues
• Monitor delivery timelines and ensure customer requirements are met
• Provide outstanding customer service while supporting daily logistics operations

Physical Capabilities

• Ability to work at a computer workstation for extended periods
• Frequent phone, email, and system-based communication
• Ability to manage multiple tasks and deadlines simultaneously
• Strong attention to detail and organizational skills

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate


Pick up more than calls. Pick up a career. Apply now.

What You Will Do


As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative serves as an important connection between customers and the organization by providing information, resolving concerns, and delivering professional service. This role requires strong communication skills, problem-solving ability, and a genuine commitment to creating positive customer experiences.


Successful Customer Service Representative professionals listen carefully, communicate clearly, and respond to customer needs with patience and professionalism. They help build trust by providing accurate information, resolving issues efficiently, and maintaining positive relationships.


This profession is ideal for individuals who enjoy helping others, solving problems, and contributing to a customer-focused workplace.