Trainer Instructor

Job Description

Job Description

Kelly Tractor Cat -

Position: Training Instructor

Location: Fort Myers, Florida

Salary Range: $70K to 80K

Training Instructor

South Florida Caterpillar Dealer seeking a Training Instructor for the Ft Myers branch.

Job Purpose: Support dealership technicians by:

1. Providing troubleshooting expertise, working with the manufacturers’ support and product groups to resolve product defects and issues.

2. Identifying skill gaps and technical training needs.

Job Duties

· Designs, develops, produces, and delivers technical training materials and instruction for dealer TCs, dealer and customer technicians and

· company personnel to improve/maintain their service skills and enhance professional education and development.

· Provides new product introduction technical training to people who support the product.

· Participates in needs analysis studies to determine training needs within the organization.

· Meets with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.

· Makes decisions on the type and quantity of training materials and/or instruction needed, training media and whether to produce in-house or use suppliers.

· Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

· Selects/develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

· Selects/develops testing and evaluation procedures to be used at completion of training.

· Conducts training sessions covering specified areas such as new employee orientation, on-the-job training, use of computers and software,

apprenticeship programs, customer service, sales techniques, health and safety practices, public relations, refresher training, promotional development, upgrading, retraining displaced workers, and leadership development.

· Reports on progress of employees under guidance during training periods.

· Revises design of training curriculum and methods to improve effectiveness regularly.

· Presents courses in the traditional classroom setting or in virtual interactive computer-based format.

· Meets and communicate with technicians to resolve product issues.

· Works with manufacturers technical support and product groups to resolve product issues.

Education and/or Experience:

Desired candidates should have a college degree in engineering or education/equivalent experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and the materials. Must have excellent oral and written communication skills, and an extensive knowledge of company products, policies, and procedures.

Continuous education and actualization of industry changes through factory, virtual learning, conferences, etc. are expected. Utilization of resources such as DPC (Dealer Performance Center), Convergence, Channel1 amongst other platforms is encouraged to stay up to date on New Product Information.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Florida Caterpillar Dealer - CAT
EOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY

Company Description

Florida Caterpillar Dealer - CAT\r\nEOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY