Compliance Manager, Fintech Sponsorship

Job Description

Job Description

The Specialized Banking Center (SBC) at Needham Bank provides business banking services for high-risk industries, including cannabis-related businesses, money services businesses, and fintech partners. 

This full-time, hybrid role is part of the growing SBC Compliance team and is responsible for overseeing compliance across the SBC portfolio, with a primary focus on the Bank’s fintech sponsorship and MSB programs. The role serves as a key first-line compliance lead, working closely with business, risk, and regulatory stakeholders to ensure effective oversight, control execution, and adherence to regulatory requirements.

Essential Duties and Responsibilities

• Lead first line compliance of the Bank’s fintech sponsorship and money services business programs, coordinating with SBC leadership, Risk and Compliance, and BaaS intermediaries.
• Maintain effective procedures and controls while improving the overall customer experience related to regulatory requirements.
• Conduct annual and quarterly reviews, coordinating with customers and stakeholders throughout the Bank.
• Prepare and deliver reporting on program compliance, risks, and key metrics to senior management and the Board of Directors.
• Conduct customer outreach to support CIP/KYC and unusual activity escalations.
• Maintain current knowledge of industry news and regulatory updates.
• Perform enhanced due diligence on applying businesses and their related parties during customer onboarding.
• Maintain accurate and complete customer profiles and documentation in accordance with recordkeeping requirements.
• Manage compliance alerts and cases related to state/federal licensing and registration, investigations, etc. and keep diligent notes.
• Support the SBC Operations and Compliance Manager.
• Perform other duties as assigned.

Job Requirements

• Ability to develop a strong rapport with customers and internal stakeholders
• Self-starter; ability to work independently as well as within the team framework
• Excellent time management skills and the ability to balance multiple priorities
• Strong analytical ability, attention to detail and organizational skills
• Ability to maintain professionalism at all times
• Intellectual curiosity and desire to continue to learn and develop everyday
• Advanced knowledge of Microsoft Office/365 applications with an emphasis on Excel 
• Ability to commute to the Medford office on a regular basis
• Commitment to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

Education and Experience

• Bachelor’s degree or equivalent experience
• 3+ years in fintech, BaaS (Banking as a Service), sponsorship, embedded banking, embedded finance compliance
• 6+ years in banking, financial services, regulatory compliance, BSA/AML

Working Conditions/Physical Demands

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. 

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.