General Manager

Job Description

Job Description

POSITION SUMMARY: In this role, you are expected to set and achieve the highest standards in all areas of restaurant management, including the employee experience, the customer experience, and financial results. As the top position in the restaurant, the General Manager will oversee training and development of restaurant employees and effectively address the needs of the customers and all employees. The GM assumes complete responsibility for the restaurant (including food and beverage production, food/labor costs, and overall operational functions) and ensures all employees are performing their job responsibilities to Laziza Mediterranean Grill’s standards.

KEY RESPONSIBILITIES:

• Identify, interview, and hire great team members that represent our core values and culture
• Properly train and develop crew and hourly managers
• Foster an environment of mutual respect and teamwork
• Regularly “walk the floor” to identify and correct little problems before they develop into big problems.
• Assist Front of House (FOH) and Back of House (BOH) operations during peak times: run food, assist cashiers, bus tables, control seating, watch ticket times and be prepared to jump on the line to assist as needed.
• Delegate tasks to team and provide follow-up/feedback
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during team meetings; recognize positive contributions
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Role model exemplary customer service, and ensure the team provides fast, friendly, and accurate service
• Promptly handle customer issues by doing what’s right for the customer; remain calm, listen to problems in a sympathetic manner, show concern, and never argue with the customer
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Increase comparable sales and deliver budgeted sales each period by implementing sales and customer service programs
• Collaborate with Laziza ownership to control cost of goods, variances, and inventories within the store; make suggestions for menu adjustments
• Work with your Coordinator to ensure appropriate inventory and ordering systems are in place
• Prepare profit and loss statements
• Ensure employee timecards are accurate and approved on a weekly basis
• Oversee employee schedules that maintain financial responsibility and allow for appropriate coverage to provide an exceptional customer experience
• Ensure proper cash handling and deposit procedures are followed
• Coordinate with Social Media Manager on all online and print campaigns

ESSENTIAL CORE VALUES:

• Integrity – The quality of being honest and having strong moral principles. Having integrity means doing the right thing in a reliable way.
• Teamwork –The process of working collaboratively with a group of people in order to achieve a goal. In order to work as a team, we need to:
  1. Effectively communicate
  2. Create efficiency in all we do
  3. Respect each other
  4. Foster ideas to make improvements
  5. Try hard to not offend and try even harder not to be offended
• Excellence – The quality of being outstanding or extremely good. Every employee that comes through the door will come with the mindset to create excellence – not just work.

QUALIFICATIONS/SKILLS:

• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
• Ability to use a PC and Point of Sale system
• Ability to understand financial reports
• Strong time-management skills and ability to multi-task, prioritize, and organize
• Available 50 hours per week; able to work flexible hours as necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed

• Minimum of 3 years of previous restaurant leadership experience is preferred

ESSENTIAL PHYSICAL FUNCTIONS:

• Must have the ability/stamina to work a minimum of 50 hours a week
• Ability to stand/walk for 10 hours per day
• Must be able to lift and carry up to 40 lbs
• Will frequently reach, bend, lift, carry, stoop, fine manipulation throughout the shift
• Must be able to work in both warm and cool environments, indoors and outdoors
• Must be able to tolerate higher levels of noise from kitchen machinery, music, and customers
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, and seafood

UNIFORM:

• Employees are expected to present themselves in a neat, clean, professional manner. This includes wearing a clean uniform, good personal hygiene, clean well-trimmed nails, and no gum chewing while on duty.

BENEFITS & PERKS:

• Great work life balance
• Closed on Sunday
• Closed major holidays – Thanksgiving, Christmas, New Year’s Day, Memorial Day & Labor Day
• Access to Direct Primary Care Health Insurance Program
• Paid Time Off
• Retirement Savings Program (IRA) with Employer Match
• Eligible for bonus program after 90 days in position
• Advancement opportunities
• Free shift meals