Patient Access Specialist

Patient Access Specialist

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements.

Salary Information: $18.99

Required Documents to Apply: Resume

Optional Documents:

Summary of Job Duties:

The Patient Access Specialist is responsible for:

• Analyzing and reconciling the Daily Appointment Report (DAR) daily to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR).
• Completing pre-service activities including insurance verification, referral authorization, documentation upload, and pre-registration.
• Serving as the subject-matter-expert on Government Payors.
• Resolving patient access-related items within billing work queues.
• Providing operational support by ensuring desk coverage as needed.
• Floating to various clinics including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics, and Cancer Institute.

**This position will float to various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics, and Cancer Institute. Final clinic assignments will be determined by the department manager based on operational needs and position availability.**

In addition to pre-service verification, this role supports business continuity by providing desk coverage. The role also includes resolving access-related billing work queue items and validating government payor requirements, directly contributing to clean claim submission and reduced denial rates.

By ensuring a seamless and compliant front-end process, this position serves as a vital link between patients, providers, and administrative operations, helping to safeguard financial performance, enhance access to care, and uphold institutional standards of service delivery.

Qualifications:

Minimum Qualifications:

• High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling OR Associate degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

Preferred Qualifications:

• Bachelor's Degree
• Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact View email address on click.appcast.io for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible:

Yes