Behavioral Health Case Manager

Job Description

Job Description

Behavioral Health Case Manager

Client: San Ysidro Health
Location: San Ysidro Health Center, 4004 Beyer Blvd., San Ysidro, CA 92173
Job Type: Temporary 3-month assignment
Schedule: Monday Friday, 8:00 AM 5:00 PM
Experience Required: 1 year
Language Requirement: Bilingual Spanish/English

San Ysidro Health is seeking a bilingual Behavioral Health Case Manager to provide direct case management services and coordinate care for patients with behavioral health needs, particularly those with complex medical and psychosocial challenges.

The Case Manager will assess patient needs, develop individualized care plans, coordinate referrals, connect patients and families with community resources, and collaborate with healthcare providers and external agencies to support access to appropriate services and improve patient outcomes.

• Provide direct patient services, including case management, referral assistance, warm handoffs, and psychoeducational groups.

• Conduct comprehensive assessments of patients' health, psychosocial needs, and health literacy to determine appropriate services and develop case management plans.

• Establish therapeutic relationships with patients and explain available behavioral health services.

• Coordinate care with behavioral health providers, primary care physicians, psychiatrists, families, and other healthcare professionals.

• Collaborate with internal departments, including Referrals, Social Services, and Health Education, to facilitate and monitor referral processes.

• Help patients and families access healthcare, community resources, insurance benefits, and other support services.

• Manage internal and external referrals through follow-up calls, correspondence, and communication with referring staff.

• Educate patients, families, caregivers, and healthcare team members about treatment options, community resources, and psychosocial concerns.

• Build relationships with community organizations and external agencies to improve referrals and continuity of care.

• Maintain accurate and timely electronic health records, including assessments, care plans, progress notes, and communications.

• Prepare monthly narrative and statistical reports on program activities, outcomes, and progress toward departmental objectives.

• Support patient engagement and identify individuals eligible for behavioral health services.

• Maintain productivity in accordance with clinic and program guidelines.

• Participate in staff meetings, treatment team meetings, case conferences, training sessions, and community events.

• Support quality assurance, program evaluation, and compliance with organizational policies and applicable regulations.

• Perform other related duties as assigned.

• Education: Bachelor's degree from an accredited four-year college or university in Psychology, Social Work, or a related field; OR a high school diploma with at least two years of behavioral health case management experience.

• Experience: At least one year of case management experience serving diverse populations, including adults, youth, and families.

• Language: Bilingual proficiency in Spanish and English is required.

• Strong verbal and written communication, customer service, and documentation skills.

• Ability to collaborate effectively with multidisciplinary healthcare teams and multiple departments.

• Computer proficiency, including Microsoft Office, Excel, word processing software, and electronic medical record systems.

• Ability to organize patient care activities, coordinate referrals, and maintain accurate records.

• Previous experience as a Case Manager in a behavioral health setting.

• Experience coordinating care for patients with complex behavioral health and psychosocial needs.

• Familiarity with community resources, healthcare referrals, and multidisciplinary care coordination.

• Work is performed primarily in a general office and community health center environment.

• Local travel throughout San Diego County may be required for meetings, training, patient engagement, and clinic coverage.

• Reliable transportation is required.

• Must comply with patient confidentiality requirements, HIPAA, organizational policies, OSHA training, and applicable health and safety requirements.

• Pre-employment requirements include completion of onboarding documentation, background and reference checks, a physical examination, and required PPD screening.