Operations Manager

Operations Manager

The Operations Manager plans and manages warehouse, or transportation operations to meet QCD and GSF objectives for quality, efficiency, productivity, and customer satisfaction. This person should be qualified to assume General Manager duties in their absence.

Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever your area of expertise, you can be part of a team that's proud of its history and excited for its growth-filled future.

Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.

Competitive salary bonus and car allowance, plus other great benefits of employment by QCD.

Responsibilities

Essential Functions:

1. Plans and coordinates warehouse, transportation, or purchasing activities to ensure that department and GSF/QCD productivity and quality objectives are met or exceeded.
2. Manages assigned staff, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. Assists in the recruitment and selection of employees.
3. Audits operational procedures and programs to identify and implement improvements in product availability, storage, sanitation, security and inventory delivery, resulting in increased timeliness and productivity.
4. Develops, audits, and controls the budget within plan.
5. Oversees purchasing, leasing, and maintenance of distribution equipment (tractors, trailers, material handling equipment) to achieve safety, longevity, and efficiency objectives.
6. Develops and implements policies and procedures to comply with company, customer, and regulatory agency guidelines for safety and productivity.
7. Communicates with senior management and employees to ensure the effective dissemination of company policies, analysis, and operations-related information required for effective decision-making.
8. Performs other related and assigned duties as necessary.

Leadership/Management Responsibility:

Manages, through subordinate supervisors, approximately 100 mostly hourly employees

Performance Categories:

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Productivity/quality standards: cases per man hour
• Productivity/quality standards: delivery efficiency and timeliness
• Productivity/quality standards: off load rates
• Regulatory agency compliance
• Plant and delivery equipment cleanliness and serviceability
• Budget
• Cost containment
• Employee development
• Recruitment and retention of workforce to meet GSF's staffing needs
• Teamwork within the department and across departments
• Customer satisfaction
• Vendor relations
• Safety standards and procedures: employees
• Safety standards and procedures: food
• Safety standards and procedures: facility and equipment

Qualifications

Minimum Qualifications: Education and experience equivalent to:

Education/Certification:

Bachelor's degree in purchasing or logistics management from an accredited college or university preferred. Relevant experience will be considered in lieu of a bachelor degree.

Experience:

7 to 10 years of relevant work experience in a manufacturing or distribution environment with increasing management experience

Must have strong experience working with warehouse management systems and ERP systems.

Experience working with in house transportation (drivers and fleet) preferred.

Knowledge, Skills and Abilities:

• Warehouse concepts and techniques (Expert)
• Transportation concepts and techniques (Expert)
• Purchasing concepts and techniques (Journey)
• Regulatory policies and procedures (OSHA, DOT) (Journey)
• Budgetary concepts and procedures (Journey)
• Financial analysis and reporting (Journey)
• Customer service concepts and techniques (Journey)
• Management concepts and techniques (Journey)
• Inventory control concepts and techniques (Journey)
• Computerized inventory control systems (Journey)
• PC word processing/spreadsheet software (Basic)

Skill and ability to:

• Manage and motivate employees in a team-based environment
• Identify problems or irregularities for early resolution
• Communicate and coordinate effectively with employees verbally and in writing
• Communicate and coordinate effectively with internal and external customers
• Travel via airplane and automobile
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Act in accordance with GSF's Values and Creed