Business Operations Manager

Business Operations Manager

We're looking for a Business Operations Manager to be the operational backbone and trusted execution partner for our Customer Success COO organization. In this high-visibility, individual-contributor role, you'll drive headcount strategy and governance, financial operations, vendor oversight, executive rhythms, and key program operations. You'll bring sharp analytical instincts, cross-functional savvy, and a bias for operational excellence — building alignment across Finance, Employee Success, Procurement, and Customer Success Leadership to keep the organization running at its best.

Your impact will include:

• Own end-to-end workforce strategy and headcount governance across the Customer Success COO organization, partnering with Operations, Recruiting, and Finance on position tracking, backfill allocations, and organizational modeling.
• Lead financial operations and spend management — partnering closely with Finance on quarterly outlook cycles, operational expense tracking, budget forecasting, and month-end close alignment.
• Drive procurement operations and vendor governance, aligning Procurement, Finance, and business partners to optimize spend and ensure contract compliance.
• Serve as the go-to partner for ad-hoc operational tracking and analysis across headcount, budget, and org rhythms, supporting the priorities of the COO of Customer Success.
• Lead operational execution and budget governance for major milestones, overseeing event logistics, resource allocation, and financial tracking for company events (e.g., Dreamforce) and Customer Success leadership summits.
• Program-manage organizational culture and recognition frameworks, overseeing budget allocation, executive review workflows, and program impact for org-wide recognition initiatives.
• Elevate operational infrastructure by centralizing team knowledge assets, onboarding resources, and executive communication channels to maximize efficiency across the organization.

Minimum qualifications include:

• Bachelor's degree in Business Administration, Management, Operations Management, or a related field, or equivalent practical experience.
• 8+ years of experience in Business Operations, Strategy & Operations, or Program Management within a SaaS or global technology environment.
• Deep expertise in workforce planning, headcount mechanics, financial expense budgeting, and procurement workflows.
• Hands-on proficiency with enterprise tools including Workday, Coupa, Tableau, Google Workspace/Excel, and Slack.
• A track record of building trusted relationships across matrixed teams — Finance, Employee Success (HR), Procurement, and Executive Leadership.
• Sharp analytical and structured problem-solving skills, with a gift for turning complex operational data into clear, executive-ready insight.
• Comfort with ambiguity and shifting priorities, paired with a proactive, self-starting approach to driving operational rigor as an individual contributor.
• Outstanding written and verbal communication skills, with strong executive presence.