Team Leader

Customer Service Team Lead

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Responsibilities

• Supervise and guide a team of customer service representatives, providing daily support and direction.
• Monitor team performance against key metrics (e.g., service level, quality, customer satisfaction) and implement corrective actions as needed.
• Conduct regular coaching sessions and performance reviews, providing constructive feedback and development plans.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Motivate and engage team members through positive reinforcement, recognition, and team-building activities.
• Identify training needs and collaborate with the training department to develop and deliver relevant programs.
• Ensure team adherence to company policies, procedures, and service standards.
• Generate and analyze performance reports, identifying trends and recommending improvements.
• Participate in recruitment and onboarding of new team members.
• Foster a positive and collaborative team environment.

Job Qualifications

• Minimum of 2-3 years of experience in a customer service environment, with at least 1 year in a leadership or supervisory role.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work effectively in a fast-paced and dynamic environment.
• Demonstrated ability to meet and exceed performance targets.
• High school diploma or equivalent required; some college coursework or a degree preferred.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!