Director of Security

Job Summary: The Director of Security provides systemwide leadership and oversight for all security operations across the four-hospitals in the LA Market. This position is responsible for developing, implementing and evaluating a comprehensive security program that protects patients, staff, visitors and hospital assets while supporting a welcoming, patient-centered environment. The Director oversees physical security systems, workplace violence prevention, regulatory compliance, incident response and security staffing across all campuses. The role ensures alignment with TJC, CMS, DHS, OSHA, Title 22, NFPA, and HIPAA requirements and collaborates closely with hospital leadership, clinical teams, HR Facilities and external agencies to maintain a safe and secure environment. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Provides hospital wide leadership and direction in all areas of security, loss control, security, best practices and security programs including strategic planning and hospital wide collaboration. Collaborates with hospital administration and department and external groups to effectively resolve security related issues.
• Designs, establishes, and maintains an organization structure and staffing to effectively accomplish the organization's goals and objectives; recruits, employees, trains, supervises, and evaluates staff.
• Development, implementation, and monitoring of the required safety management plans including a not limited to those related to emergency preparedness, in accordance with JCAHO, DHS, and OSHA standards, as well as the requirements of Title 22.
• Responsible for the ongoing implementation of the HPP grant including Partner with umbrella hospitals, clinics, providers, and county to develop systems for mutual aid for bed capacity, staffing, business continuity planning, community outreach Committee, and other resources. Responsible for making sure the hospital meets the HPP contract deliverables annually.
• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, standards, and operating procedures; monitors and evaluates effectiveness, and effects changes required for improvement that will ensure the highest level of security for the hospital staff and assets and the lowest risk of loss and liability to the organization.
• Develops, manages, and monitors the security department budget
• Monitors security conditions and conducts ongoing analysis of data received from both external and internal sources and advises administration on appropriate risk mitigation strategies.
• Develops and implements a security training strategy for the hospital community and ensures appropriate steps are taken to ensure hospital wide security compliance. Provides frequent communications to the administration regarding community concerning security.
• Oversees and provides direction for major security related projects and physical security technologies including but not limited to, alarm systems, video surveillance systems, security services and various other related systems.
• Oversees and directs security efforts across the hospital to identify security initiatives and standards. Provides technical expertise and facilitates implementation.
• Participates and provides leadership on various hospital wide committees, councils, and process improvement teams, acting in an advisory capacity.
• Work closely with hospital leadership, department heads, and external agencies to promote a culture of safety and security.
• Provides hospital wide guidance regarding "best practice" business security standards, solutions, and guidance to maintain a secure environment for the protection of personnel, property, and information.
• Interprets security laws, regulations, and contract requirements; directs subordinates in enforcing compliance; and maintains relationships with law enforcement, regulatory agencies, and other issues of security requirements.
• Oversee security incident response planning and investigation of breaches; assists with disciplinary and legal matters associated with such breaches.
• Effectively manage financial resources within the area(s) of responsibility including labor management, productivity, supplies, and other resources. Ensures optimal provision of services through sound personnel management.

• Establish short- and long-range goals, policies, and operating procedures to reduce risk and liability.
• Conduct ongoing risk assessments and recommend mitigation strategies to executive leadership.
• Provide regular reporting and security metrics to the CEO/COO and Governing Board.

• Ensure compliance with TJC, CMS, DHS, OSHA, Title 22, NFPA, HIPAA, and Workplace Violence Prevention standards.
• Maintain and update required Security Management Plans for each facility.

• Ensure proper documentation, investigation, and follow-up of all security incidents.
• Maintain secure access to buildings, grounds, and sensitive areas.

• Recruit, train, supervise, and evaluate security supervisors and officers.
• Ensure staff competency in Guard Card requirements, BLS, CPI/MAB/WPV, and hospital protocols.

• Coordinate with law enforcement and regulatory agencies during investigations.

• Maintain strong relationships with local police, fire, EMS, and regulatory agencies.
• Serves on committees such as Environment of Care, Infection Control, Emergency Management and PI Committee
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Exhibits customer and service-oriented behaviors in everyday work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.
• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Federal, State, and local regulations, national standards and best practices relating to security systems. Must be aware of the implications of legislated requirements that impact security for the hospital.
• Management principles, practices, and techniques. Budget preparation bid and purchasing procedures, and expense control.
• Strong working knowledge, essential security metrics and provide tracking and reporting of those metrics to management.
• Strong working knowledge of information technology and security best practice in this area.
• Strong working knowledge of all aspects of physical security and technologies. Must understand and be familiar with current industry and market trends related to physical security.
• Comprehensive business and technical knowledge and organizational skills to oversee overly complex projects with high visibility and high impact on the business.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Maintaining an established work schedule, including occasional evenings and/or weekends.
• Effectively using organizational and planning skills with attention to detail and follow through.
• Effectively supervising, leading, and delegating tasks and authority.
• Working collaboratively with a diverse and multicultural hospital community.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Presenting information to large and small groups.
• Provides accurate and timely written and verbal communication of information in a manner understood by all.
• Able to listen, understand, problem-solve, and carry out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.
• Strong communication, facilitation and presentations skills.
• Comfortable in delivering in-person training.
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Contributes to effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

• Extensive knowledge of regulatory organizations (i.e., TJC, HFAP, DHS, CMS).
• Standards NFPA, knowledge and implementation of regulatory standards.
• A minimum of five years’ experience in health care, safety, security and or police work preferred.
• Knowledge of local laws and NFPA safety codes.
• Experience managing multi-site or systemwide security operations preferred.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

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