Sales Floor Associate

Sales Floor Associate

Austin Habitat for Humanity (AHFH) is seeking full time Sales Floor Associates. Reporting to the ReStore Manager, the Sales Floor Associate will be responsible for providing excellent customer service as a first contact of retail customers and maintains the sales floor to ensure an enjoyable shopping experience.

Responsibilities:

• Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement.
• Identifies and responds actively to the needs of all customers.
• Be visual and take the initiative to keep the store presentable and easy to shop.
• Participates as a team player in all phases of the organization, and is open and responsive to change.
• Assists customers on sales floor, answers questions regarding product information, and suggests additional items.
• Updates and informs staff and volunteers of procedure changes.
• Assists in the display of new and used product.
• Operates forklift as needed.
• Moves merchandise from receiving area to sales floor.
• Adheres to Austin Habitat safety standards.
• Coordinates stock with the Assistant Store Manager and/or Manager as needed.
• Relays customer concerns (with regard to service, pricing, and/or quality of merchandise) to Store Director or Store Manager in writing.
• Displays or demonstrates product (using samples or catalog) and emphasizes saleable features.
• Maintains an awareness of current advertisements and promotions to effectively serve customers and competitive situations.
• May provide inside sales support by handling telephone calls in regard to product inquiries.
• Responds to customer inquiries at service desk regarding products and project information.
• Assists in annual inventory.
• Maintains the neat appearance of the sales floor, including but not limited to sweeping, picking up, and taking out trash.
• Personally provides customers with knowledgeable, courteous, and prompt service at all times.
• Assists customers with complaint issues.
• Knows the layout of the ReStore and able to answer customer questions and lead them to merchandise requested.
• Moves merchandise from receiving area to sales floor.
• Merchandises product in appealing/attractive manner.
• Maintains area by keeping neat and clean (departmentalized and categorized).
• Rotates product with new items according to color chart.
• Presents ideas for seasonal merchandising to management team.
• Maintains an awareness of current promotions.
• Is knowledgeable of SKUs as to ensure accuracy of ringing up items.
• Understands the RE-stores pricing system and effectively handles various pricing conflicts.
• Closely follows RE-store price changes.
• Adheres to RE-store protocol for handling sold items that are not taken at the time of purchase by completing in full the "Sold" forms and explaining the RE-store holding and pick-up guidelines.
• Creates signage for store product.
• Is responsible for re-stocking sales floor.
• Participates in inventory.
• Makes safety a priority.
• Operates forklift and pallet jack as needed.
• Assists in maintaining the cleanliness of store.
• Provides volunteers with meaningful volunteer experience.
• Assists other staff members when needed.
• Able to work a flexible schedule in support of store hours.
• Maintain a professional appearance (in uniform).
• Perform store upkeep duties as needed: sweeping, mopping, vacuuming, wiping shelves, restrooms, and dusting.
• Occasionally assisting donors: greet, receive, and provide donation receipt.
• Communicates our mission and values effectively
• Performs other duties as directed

Experience:

• Construction and retail sale experience
• Able to provide exceptional customer service
• Able to handle customer complaints in a professional manner
• Bi-lingual Spanish and English preferred
• Able to work in fast paced environment
• Ability to stand for long periods of time
• Experience with merchandising items
• Must be able to lift 75 pounds frequently
• Communicate effectively, both written and oral
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work with little supervision

Physical Demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must have ability to lift and/or move up to 75 pounds on a regular basis.

Work Environment: While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.

We are an equal opportunity employer.

Austin Habitat for Humanity