Call Center Representative (O’ahu-based)

Position: Full-time, Call Center Representative (Remote - O'ahu-based) Location: Honolulu Industry: Insurance Schedule: Monday through Friday from 9 AM to 6 PM Pay: $22.00 per hour In-state candidates only Benefits: Weekly Pay Medical/Dental/Vision/Prescription Free Online Skill Classes, EAP, Discounts & many more As a Call Center Representative , you will serve as the first point of contact for members, assisting with inquiries, resolving concerns, and providing a positive customer experience through inbound and outbound interactions. This role requires strong communication skills, attention to detail, and the ability to work effectively in a remote environment. Job Duties: Serve as the primary point of contact for members, providing professional and courteous customer service. Handle inbound and outbound calls while assisting members with questions, concerns, and account-related inquiries. Research and resolve member issues efficiently and accurately. Document interactions and maintain detailed records within company systems. Navigate multiple computer applications and databases simultaneously while assisting members. Follow established policies, procedures, and compliance requirements. Maintain confidentiality and safeguard sensitive member information. Deliver a positive member experience by providing timely and effective solutions. #RemedyHIjobs Job Requirements: High school diploma or equivalent required. Minimum of 6 months of remote call center experience required. Must successfully complete a Computer Skills Assessment with a score of 70% or higher. Strong verbal and written communication skills. Basic computer proficiency and the ability to navigate multiple systems. Ability to work independently in a remote environment. Strong problem-solving and customer service skills. Must be available to work Monday-Friday, 9:00 AM-6:00 PM. Equal Opportunity Employer #J-18808-Ljbffr