Benefits Specialist

Job Title: Payroll/Benefits SpecialistJob Description

The Payroll/Benefits Specialist plays a key role in administering employee benefits and supporting payroll processes for a high-volume employee population. This position focuses on benefits administration, open enrollment, and employee benefits support, while ensuring accurate and timely payroll coordination. The role requires someone who can quickly learn new systems, work independently with minimal supervision, and deliver clear, customer-focused guidance on complex benefits and medical plan options in a remote environment.

Responsibilities

• Administer employee benefits programs, including enrollment, changes, and ongoing maintenance.

• Lead and support open enrollment activities, ensuring employees receive accurate information and timely assistance.

• Provide employee benefits support by responding to inquiries and resolving issues through HRIS and ticketing systems.

• Explain medical plan options and complex benefits information clearly to diverse employee populations.

• Coordinate with vendors and manage vendor relationships related to benefits administration.

• Utilize HRIS systems, such as UKG Pro and PlanSource, to maintain accurate benefits and payroll records.

• Use ticketing systems, such as Zendesk, to track, manage, and resolve employee benefits and payroll requests.

• Support payroll processes by ensuring benefits-related data is accurate and properly reflected in payroll.

• Process and manage qualifying life events (QLE) in accordance with policies and procedures.

• Work independently in a remote environment, managing tasks with minimal training and supervision.

• Maintain a high level of customer service by educating employees on benefits and addressing their questions professionally.

• Handle multiple priorities in a fast-paced environment while maintaining high attention to detail and organization.

• Collaborate with internal stakeholders as needed and occasionally attend onsite meetings.

Essential Skills

• At least 5 years of experience in benefits administration, enrollment, and payroll.

• Demonstrated ability to quickly learn and effectively use UKG Pro and other HRIS systems.

• Hands-on experience with benefits administration, open enrollment, and employee benefits support.

• Experience working with HRIS systems, including UKG Pro and PlanSource.

• Experience using ticketing systems such as Zendesk to manage employee requests.

• Knowledge and experience handling qualifying life events (QLE) within benefits programs.

• Strong written and verbal communication skills.

• Ability to explain complex benefits information and medical plan options clearly to diverse employee populations.

• High attention to detail and strong organizational skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Experience supporting high-volume employee populations.

• Comfortable working independently with minimal training and supervision.

• Professional, customer-focused demeanor when interacting with employees.

Additional Skills & Qualifications

• Ability to learn new systems and technologies quickly.

• Experience with vendor management related to benefits programs.

• Strong employee education skills, with the ability to guide and coach employees on benefits choices.

• Customer service experience in an HR, benefits, or payroll-related role.

• Comfortable working in a remote environment while maintaining productivity and responsiveness.

Work Environment

This role is primarily remote, offering flexibility and the opportunity to support a meaningful organization from a home office setting. The position may require occasional onsite meetings. You will work in a fast-paced environment supporting a high-volume employee population, using technologies such as UKG Pro, PlanSource, Zendesk, and other HRIS and ticketing systems. The work emphasizes independent task management, clear communication, and strong customer service in a professional, collaborative culture.

Job Type & Location

This is a Contract position based out of Media, PA.

Pay and Benefits

The pay range for this position is $65.00 - $75.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Media,PA.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.