Senior Director of Operations

Job Description

Job Description

About Company:

Hendry Regional Medical Center is THRIVING! We have infused our culture with a focus on positivity for our teams. We know that a Healthy-Happy Workforce creates positive outcomes. Our banner is THRIVE!

T-Trust

We are committed to establishing trust at all levels, understanding that this is the foundation for all human relationships.

H-Honest-Authentic Communication

We understand the importance that communication plays in healthcare-but more importantly the ability to communicate-honestly and authentically is paramount for creating a healthy workforce.

R-Respect

It is not just a word-it is an expectation to give, and receive respect, at every level of our organization.

I-Innovation and Inclusion

We promote inclusion, and embrace understanding that the diversity of inclusion leads to the surprise of innovation! We have great thinkers with great ideas!!

V-Vulnerability

Vulnerability is a critical ingredient in creating trust. We support the effort, even if the outcome is different than expected. We understand the learner-is also a trier which means they don’t always succeed, but they always learn! We are here for each other first!

E- Expectation/Excellence

Our expectation is always to provide excellence-this extends first to each other, by creating a healthy-happy workforce. We provide an environment that Help Our People to THRIVE by creating JOY at Work!

About the Role:

The Senior Director of Operations in the Health Care and Social Assistance industry is responsible for overseeing and optimizing the operational functions of healthcare facilities or organizations to ensure the delivery of high-quality patient care and services. This role involves strategic planning, resource management, and process improvement to enhance efficiency, compliance, and patient satisfaction across multiple departments or locations. The Senior Director will lead cross-functional teams, collaborate with clinical and administrative leaders, and implement best practices to meet regulatory requirements and organizational goals. They will also analyze operational data to identify trends, risks, and opportunities for innovation, driving continuous improvement initiatives. Ultimately, this position plays a critical role in aligning operational strategies with the mission and vision of the healthcare organization to support sustainable growth and excellence in care delivery.

Minimum Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• At least 5 years of progressive leadership experience in healthcare operations or a related sector.
• Demonstrated knowledge of healthcare regulations, compliance standards, and quality improvement methodologies.
• Proven ability to manage large teams and complex projects within a healthcare environment.
• Strong financial acumen with experience in budgeting, forecasting, and resource management.

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Public Health, Business Administration, or a related discipline.
• Experience working in multi-site healthcare organizations or large health systems.
• Certification in healthcare management or quality improvement (e.g., FACHE, CPHQ).
• Familiarity with electronic health record (EHR) systems and healthcare IT infrastructure.
• Experience leading organizational change and digital transformation initiatives.

Responsibilities:

• Develop and execute comprehensive operational strategies that align with organizational objectives and healthcare regulations.
• Lead and manage multidisciplinary teams to ensure efficient day-to-day operations across clinical and administrative functions.
• Oversee budgeting, financial management, and resource allocation to optimize operational performance and cost-effectiveness.
• Implement and monitor quality assurance programs to maintain compliance with healthcare standards and improve patient outcomes.
• Collaborate with senior leadership to drive organizational change, enhance service delivery, and support strategic growth initiatives.
• Analyze operational metrics and prepare detailed reports to inform decision-making and continuous improvement efforts.
• Foster a culture of safety, accountability, and professional development among staff at all levels.
• Manage vendor relationships and negotiate contracts to support operational needs and service quality.

Skills:

The Senior Director of Operations utilizes leadership and strategic planning skills daily to guide teams and align operational goals with organizational priorities. Analytical skills are essential for interpreting complex data sets to identify trends and inform decision-making that improves patient care and operational efficiency. Strong communication and interpersonal skills enable effective collaboration with clinical staff, executives, and external partners to foster a cohesive work environment. Financial management skills are applied to oversee budgets, optimize resource allocation, and ensure cost-effective operations. Additionally, knowledge of healthcare regulations and quality standards is critical to maintaining compliance and driving continuous improvement initiatives within the organization.