Collections Manager

The role Job Summary The NORAM Collections Manager will have the outstanding opportunity to craft and refine our collections processes. This vital role ensures the financial health of the business by improving cash flow and reducing bad debt. You will develop and successfully implement effective collection strategies, collaborate with dedicated regional teams, and maintain positive relationships with our valued customers. This role requires a problem solver that takes initiative with proven analytical and interpersonal skills for growing in a multifaceted and multicultural environment. You will play a key role in leading the existing Collections team based in our Finance Shared Service Center, ensuring adherence to financial controls, and contributing to the efficient operation of the department. SoftwareOne is an AI‑forward company. We actively use AI across our business to improve productivity, decision‑making, and outcomes – and we are intentional about hiring people who are curious, hands‑on, actively apply AI, and lead by example as technology continues to evolve. Role & Responsibilities Develop and implement world‑class collection strategies to improve cash flow and minimize bad debt. Supervise and analyze collections processes and results to ensure continuous improvement and detailed execution. Collaborate with regional collections and sales teams to share standard methodologies, ensuring consistent and optimized processes. Cultivate effective communication and problem‑solving by building positive relationships with key customers, collaborators, and team members. Ensure strict compliance with all relevant legal and regulatory requirements in various markets. Prepare regular reports and presentations for management regarding the status and performance of collections activities. Resolve and address any potential risks in the collections process to ensure risk mitigation and positive audit outcomes. Enlist the support of cross‑functional teams across regions, product areas, and functions. Lead a team of professionals and/or supervisors, holding them accountable for their performance and results. Adapt departmental plans and priorities as needed to address resource constraints or operational challenges. Travel Estimated: 10% What we need to see from you What you offer Bachelor's degree in Business Administration, Finance, or a related field Proven experience in Collections management with at least 5 years in a leadership or managerial role Strong leadership abilities, with experience managing teams and ensuring the achievement of departmental goals Solid understanding of financial processes, procedures, and reporting standards Proficiency in accounting software and financial tools (e.g., ERP systems, Excel) Excellent problem‑solving and analytical skills, with the ability to address operational challenges effectively Strong communication skills to provide guidance and support to the team and collaborate with other departments Ability to manage resources effectively and adapt plans to address operational needs Strong analytical skills and experience with Collections software and tools Excellent communication and negotiation skills Ability to thrive in a dynamic and multicultural environment The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. Success Criteria Improve cash flow and collections performance by reducing DSO, meeting cash collection targets, and maintaining strong collection effectiveness. Reduce aged receivables and bad debt exposure through proactive overdue account management, disciplined write‑off controls, and accurate risk forecasting. Strengthen collections processes, reporting, and controls by improving dispute resolution, invoice‑to‑cash efficiency, audit compliance, and forecast accuracy. Lead a high‑performing collections team while building strong partnerships with Sales, Finance, regional stakeholders, and key customer accounts. Organizational Alignment Reports directly to the Finance Operations Manager Operations, Sales, Finance team What we offer Generous pay with bonus structure (quarterly or bi‑annual depending on the role) Independent environment without a lot of red tape where you are empowered to make decisions Substantial benefits package that includes: Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness 401k program with employer matching 50% up to the first 10% of employee’s contributions Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice Access to EAP and concierge services plus pre‑paid legal at no cost Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO) Employee stock purchase plan Learning and development opportunities galore, tuition reimbursement, and much more! Specific to Nashville and Milwaukee‑based office employees: company‑paid parking Winning culture, inclusive environment, and friendly people all over the world A remote‑friendly organization, with colleagues working remotely either part or full‑time Target compensation for this role will be $105K - 120K USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location. We are not able to consider candidates residing in the state of Hawaii currently. Job Function Finance Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at View email address on click.appcast.io. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs, and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. #J-18808-Ljbffr