INTAKE SPECIALIST

Job Description

Job Description

POSITION: Intake Specialist / Certified Medical Assistant

REPORTS TO: IBH Supervisor 

FLSA: Non-Exempt  

About Us: 

Tuerk House is a non-profit behavioral health system that serves nearly 300 patients a day, regardless of their ability to pay, through an innovative, integrative model of care that encompasses all aspects of recovery. It opened its doors in 1970 in Baltimore, providing lifelong healing and recovery, transforming lives and giving hope to individuals, families, and communities. Tuerk House has also been awarded Joint Commission Accreditation, the gold standard of health care. Patients and families can have peace of mind knowing that we deliver quality, safe care!  

Join Tuerk House and make a meaningful impact on the lives of individuals and families seeking recovery and support! 

JOB SUMMARY/OBJECTIVE:  

The Intake Specialist is responsible for providing administrative support in order to ensure that services are delivered in an effective and efficient manner. The individual greets and provides consumers or clients service for visitors of Tuerk House, Inc. Additionally, the Intake Specialist answers and routes telephone calls, takes messages and accepts packages including performing other clerical duties as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Monitor the front entrance for visitors. Manage and greet visitors, e.g. consumers, clients, and others that enter the reception area in a polite and respectful manner. Provide instructions and/or direct visitors/consumers/clients to the perspective of waiting destinations.
• Key contact for answering and directing all incoming telephone calls. Route calls to appropriate recipients, record and deliver messages accurately. 
• Receive and distribute fax messages to the appropriate internal staff members.
• Greet visitors respectfully, verify their identity, issue temporary badges and ensure sign-in, and directions to the waiting area.
• Greet clients in a respectful and courteous manner.
• Greet and log in patients arriving at office or clinic
• Interview patients to gather medical information 
• Perform general office duties, such as answering telephone calls, taking dictation, and completing insurance forms
• Record vital statistics or health information
• Show patients to examination rooms and prepare them for the physician
• Schedule appointments for patients
• Ensure clients identity and request all necessary documentation for processing; valid state issued photo ID, insurance card and other documents as required.
• Provide clients with appropriate assessment documents and instructions on how to complete them.
• Assist clients in completing documents as necessary. Compile documents and create admissions packets.
• Ensure that all documents completed are signed and dated.
• Provide client with instructions regarding the required urine specimen.
• Check EVS to verify client’s insurance eligibility.
• Check SMART system to see if return client.
• Assign SAMIS number if necessary.
• Record clients SAMIS number in designated internal logbook.
• Record assessments daily.
• Provide instructions to clients following completion of appropriate documentation.
• Continue to monitor the client during the wait time and assist the client as necessary.
• Prepare and update daily census internally and externally.
• Communicate with Peer Recovery Specialist and record census daily and update census accordingly.

• Email census reports to the appropriate staff personnel daily.
• All other duties as assigned.
• Keep financial records and other bookkeeping duties, such as credit and collections and mailing monthly statements to patients
• Tracking and ordering supplies and equipment such as medical lab needs and office supplies
• Clean, sterilize instruments, and dispose of contaminated supplies
• Record patients' medical history, vital statistics, or information such as test results in medical records
• Explain treatment procedures, medications, diets, or physicians’ instructions to patients

REQUIRED EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE:  

• Certified Medical Assistant (CMA certification)
• Associates of Arts (AA) degree (Preferred).
• High school graduate or equivalent (Required).