Correspondence Specialist

Job Description

Job Description

Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years. 

You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.

Better living made possible starts with people like you!

This position is full-time in person, Monday through Friday; 8am to 5pm in Augusta.

Job Summary:

We are seeking a detail-oriented and customer-focused Correspondence Specialist to join our Revenue Cycle Team. The Correspondence Specialist is responsible for providing timely, accurate, and customer-focused support to patients and internal departments. This position plays a key role in the daily administrative communications for KPHC. The position will support patient pay follow-up, assist with billing documentation, and collaborate with supervisors to resolve escalated patient concerns.

Responsibilities Include:

• Provide excellent customer service while taking inbound calls and assisting with requests.

• Handling all phases of customer inquiries received via phone or written correspondence.
• Responding to customer inquiries and complaints regarding bill payments, account updates, service issues, and collections in a professional manner.
• Efficient, timely, and accurate processing and data entry of assigned claim files and claim payments.
• Ensuring that payer and third-party company addresses are updated and accurate
• Work in a team environment in a shared office space 
• Ability to multi-task and effectively manage an active caseload.  

• Maintain patient confidentiality and rights.

Requirements:

• High School Diploma or GED equivalent.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Knowledge of billing and collections processes is a plus.
• Proficiency in Microsoft Office 

Why Join Our Team?
We offer a competitive and well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Multiple health insurance plan options to fit your needs 
• Dental and vision coverage for you and your family 
• Generous accrued paid time off (PTO) to recharge 
• Paid holidays to spend time with those who matter most 
• Short-term and long-term disability for added peace of mind 
• 401(k) with company match to help you plan for the future 
• Sam’s Club membership for added everyday savings

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!!

Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.