Unit Secretary

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient‑centered, respect, accountability, and compassion – must guide what we do as individuals and professionals every day. At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient’s specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patient’s care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. The Business Associate, in cooperation with members of the patient care team, achieves desired outcomes in the following areas: Service Excellence, collaboration and teamwork, technical expertise, positive impact, and problem solving. Additional activities may be at the request of the department and/or Manager to ensure safe, effective and efficient operations of the facility. Patient and family centered care (PFCC) at BH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity, respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups, including patients, families/friends, physicians, staff, and support department personnel. Adheres to the "Is there anything else I can do for you?" customer service pledge and promotes a positive work environment. Responsibilities Service Excellence – Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups, including patients, families/friends, physicians, staff, and support department personnel. Adheres to the "Is there anything else I can do for you?" customer service pledge. Interacts with patients, families/friends, physicians and staff in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom. Collaboration and Teamwork – Assures that information is communicated in a timely, sensitive and effective way and follows through on responses as appropriate. Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff. Technical Expertise – Proficient skill on all computer applications and telecommunication systems and maintains all medical records and other materials related to medical status and patient care while observing strict confidentiality within HIPAA regulations. Receives, distributes, processes, files and maintains all patients’ medical records and other documents related to medical status and patient care, maintaining strict confidentiality at all times. Positive Impact on Practice/Problem Solving – Exhibits behaviors demonstrating responsibility for creating a positive work environment and recommends reasonable solutions to address problems. Ensures the environment is always regulatory ready and compliant, including maintaining a clean, comfortable environment for patients, families, friends and coworkers. Qualifications Education High school diploma or equivalent; secretarial coursework preferred. Experience Minimum of 6 months work experience, preferably in a healthcare setting. Special Skills Excellent communications, interpersonal, organizational skills and ability to multitask and manage time effectively. Ability to read computer screens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly, demonstrate competency with computers and keyboarding skills, and work in a fast‑paced, changing environment. Ability to respond to unpredictable, changing situations with sound judgement and excellent customer relations skills, maintaining composure and a caring, positive attitude towards patients and families. Physical Demand Ability to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for long periods of time, standing and walking through the department or facility as required. YNHHS Requisition ID 186311 #J-18808-Ljbffr Yale New Haven Health