Loan Servicing Specialist | Hybrid in Eugene, OR

Loan Servicing Specialist | Hybrid in Eugene, OR

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

We are currently seeking an experienced and detail-oriented Loan Servicing Specialist to join our Loan Servicing team. This position is hybrid, with both on-site and remote work in Oregon. The pay range for this role is $21.50 to $27.00 per hour, depending on experience and qualifications.

About the Role:

The Loan Servicing Specialist services and maintains loan accounts while providing professional, courteous and solutions-focused support to members, vendors, internal departments and external partners. This role provides accurate and timely information through phone, email, written correspondence and other communication channels to create a positive stakeholder experience.

Key Responsibilities:

• Research loan servicing issues, identify errors or exceptions and complete appropriate corrections.
• Gather, verify and document information, actions and supporting records in designated systems and tracking tools.
• Process loan maintenance, modifications, payments, payoffs, refunds and insurance- or GAP-related transactions.
• Review and process insurance documentation, CPI-related items, premiums and refunds.
• Assist members with GAP claims, coordinate with GAP administrators and monitor claims through completion.
• Process physical and electronic titles, returned titles, returned mail and out-of-state transfer requests.
• Complete loan research, check processing, disbursement requests and other daily servicing activities.
• Manage multiple priorities accurately and independently while collaborating with team members and internal partners.
• Follow applicable policies, procedures and regulatory requirements.

What We’re Looking For:

• A minimum of three years of lending or loan servicing experience.
• Demonstrated proficiency with Microsoft Office suite.
• Strong attention to detail and commitment to accurate recordkeeping.
• Ability to research issues, identify appropriate solutions and exercise sound judgment.
• Effective organization and time-management skills in a deadline-driven, multi-task environment.
• Professional written and verbal communication skills.
• Ability to work independently while contributing effectively to a collaborative team.

Preferred Qualifications:

• Knowledge of collateral protection insurance, or CPI, processes.
• Knowledge of GAP claim processes.
• Knowledge of DMV and title-related processes.

This position is hybrid, with both on-site and remote work in Oregon. The role is generally performed within a Monday through Friday schedule, although occasional evening or weekend work may be required based on business needs.

Why Join OCCU:

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

OCCU is committed to being an Equal Opportunity Employer and encourages applications from all qualified candidates.