Mitigation Technician - Lynchburg Office

Welcome to Merit Restorations.

 We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.

 At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do—because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team , aligned in mission, values, and execution.

 Our mission: we’re a team of people committed to delivering the best service and providing extraordinary experiences along the way— A team of people. Best service. Extraordinary experiences.

 Every decision at Merit runs through the same value filters: servant leadership, innovation, gratitude, growth, impact, honor, and grit. That’s how we think. That’s how we operate. That’s how we show up every day.

 To keep the team aligned, we hold tight to radical clarity and radical transparency—knowing what we’re building, why it matters, how we win, and where we stand. We move with one purpose and one language across every office and every market, because the truth is simple: when we work together, both families win—the families we serve and the families inside our company.

 Everything we build—systems, training, markets, scoreboards, structure—exists to reinforce one aim: move as ONE. When we move as one team with purpose, clarity, and grit, there is nothing we can’t do.

  Together. Forward. Always.

MITIGATION TECHNICIAN

As a Mitigation Technician for Merit Restorations, you’ll work directly for the Branch Manager. Mitigation Technicians directs mitigation efforts and subcontractors in the remediation of damaged property whether from a water loss, a fire loss, or one of the covered perils payable by insurance companies or so instructed. The Mitigation Technician will be one of the first on the scene and ready to assist the owner/insured in the emergency services to protect any property from further damage. The Mitigation Technician will make sure the property is being remediated properly during the remediation process. The Mitigation Technician assists in organizing the work project and coordinating the various complex aspects of the emergency service (ES) portion of the restoration process. All efforts are to keep the job moving. Helps establish and maintain work procedures for the job. Assist in quality control on mitigation. Assist in setting up and removing all equipment at the beginning and end of each claim. Assist in getting accurate sketches and moisture readings during the claim process.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Work safely in residential and commercial properties that have been damaged by fire, water, storm

• Responsible for directing employees and subcontractors in ES claims including water mitigation where mechanical drying is required, board up, tarp up, etc.

• Responsible for following the carrier specific mitigation guidelines for each assignment.

• Responsible for contacting customers and updating control points per carrier guidelines.

• Responsible for utilizing the appropriate mitigation software for each assignment.

• Assists in ensuring all paperwork is completed from start to finish (all information needs to successfully enter into Moisture Mapper, MICA, and Fire & Ice)

• Assists in assessing the damage and making notes of the condition by taking before and after pictures each time visits jobsite (all four corners), recording data, and completing the proper forms.

• Responsible for the digital photographic inventory. This includes taking photos, labeling photos, and putting photos into appropriate folder or software.

• Takes before and after pictures throughout the process and makes notes of damaged items. Bring questions, discrepancies, and unusual conditions to the attention of the Branch Manager as they arise.

• Assists in planning the proper way to dry the structure and work by himself and/or with crews on site to set up equipment properly. Mitigation Technicians are responsible for setting up equipment.

• If it is a water loss, properly records moisture levels, relative humidity levels, dew points, grains per pounds, etc. and follows the proper way to dry a structure.

• Abide by the company policies for mold remediation.

24-Hour Emergency Service

• Provide hands-on production for all mitigation projects from start to finish. Assists in making sure Merit Restorations is following IICRC specifications.

• Responsible for making sure all trash/debris is removed from the job site (and unloaded)

• Communicate daily with the Branch Manager, updating on the project status and notifying of any changes and/or discrepancies. May also be required to communicate regularly with Project Managers, Estimators, and Office Coordinator.

• Supervise Mitigation Technicians, Employees, and Subcontractors on site. Make sure everybody cleans up job sites at the end of each day. Make sure all materials are delivered and personnel working on job site have enough material.

• Assist in ensuring the emergency services vehicle(s), trailer and equipment are properly maintained. Assist in insuring that all supplies, chemicals, etc. are replenished on each vehicle daily. Assists in ensuring the supply is replenished for emergencies. Assists in performing weekly inspections of each vehicle. All employees are responsible for reporting supply/material needs whether or not they are assigned an ES vehicle.

• Obtain necessary information to complete ITEL reports on first day of job if needed.

• If assigned a vehicle, fills up with gas as needed including a full tank of gas every Friday afternoon in preparation for potential emergency calls on weekend.

• Maintain projects in neat and orderly fashion.

• Follows proper demolition/construction guidelines and helps ensure guidelines are followed by all employees and sub-contractors, purchase orders are issues as required and all procedures followed. Reports any work method problems to Branch manager and assists in documenting the fact if needed.

• Conducts self in a professional manner at all times. As a team leader, sets the standard for other employees and subcontractors to follow. Discourages negative morale by offering positive suggestions to all challenges. Be honest and courteous to everyone you come in contact with. Dress appropriately (Company attire as per Company Dress Code and Uniform Policy Guidelines). Assures that all others under your direction follow these guidelines.

• Respect the customer. Assist in insuring that all employees and subcontractors do not use any of the customers belongings including equipment and tools, phone, or cleaning supplies. Do not smoke in customer homes and do not play loud and offensive music.

• Help be a customer liaison. Speak knowledgeably and honestly with the customer. Make sure when a customer is promised something that we fulfill it or at least notify the customer as to the delay.

• Ensure crews are on schedule for customer appointments and alert customers ASAP with any schedule changes. Additionally, call ahead to customers 30 minutes prior to arrival.

• Solves problems within his/her authority and when necessary works with other employees to accomplish needed tasks.

• Do not perform any additional work outside of your job description without the approval of the Branch Manager. However, every employee is encouraged to seek more responsibility and request additional work for learning opportunities whenever possible.

• Makes quick, accurate decisions when necessary and takes responsibility for decisions.

• Monitors work for timely completion and quality control, as we are all part of quality control.

• Maintains a high degree of integrity and loyalty toward the company and all levels of management.

• Accomplishes any other tasks as required by Branch Manager.

• Valid Driver’s License

• Computer skills including word processing (Microsoft Word), spreadsheet use (Excel).

• An ability to interpret and understand job work orders.

Miscellaneous: Performs all other duties as may be assigned. Specifically, you will work with Nathan Tobler as needed on rebuild assignments (GC). It’s important that you have a general understanding of the rebuild side, so you may be called upon to assist with site inspections and estimating – this would be dependent on mitigation volume.

Industry Expertise and Personal Development: All employees will be expected to learn about the industry and current trends within their specific area of expertise (e.g., accounting, marketing, customer service). This includes attending professional workshops, taking educational courses and cross training within other departments.

Growth Expectations:

• Continued education through IICRC and other relative firms/organizations

• Training in Xactimate and other mitigation software (Moisture Mapper, MICA, etc)

• As our work takes us into the homes and businesses of others, successful passage of post-offer pre-employment and annual background checks as well as drug screening.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance