Clinic Team Lead

Job Details Job Location: NORTH PUTNAM FAMILY HEALTHCARE - BAINBRIDGE, IN 46105 The Putnam County Hospital Medical Practice Team Lead works closely with physicians and staff to oversee operations of the practice and align it with Putnam County Hospital’s mission and strategic vision. This role involves developing, planning, coordinating, and implementing the business plan and strategy, managing budgets, overseeing all aspects of daily operation, and ensuring patient satisfaction, employee management, policy and procedure compliance, medical record management, and technical issue resolution. The Team Lead enhances operational effectiveness while emphasizing cost containment and quality of care, maintains compliance with regulatory and accrediting agencies, and acts as liaison between the practice and PCH executives. Duties and Responsibilities Ensure the achievement and maintenance of RHC status, Meaningful Use quality measures, and other clinical quality improvement initiatives. Promote continuous quality improvement in patient services and practice workflow. Manage and coordinate all aspects of patient registration, scheduling, insurance verification and reception. Track access to care. Ensure compliance with standard, Putnam County Hospital, OSHA, and HIPAA policies and requirements. Establish and implement short- and long‑range organizational goals, objectives, policies, and operating procedures. Monitor and evaluate operational effectiveness and implement required changes. Oversee the supervision of personnel, including work allocation, training, and problem resolution. Evaluate performance and recommend personnel actions; motivate employees to achieve peak productivity and performance. Recruit, interview, and hire new staff. Develop procedures and train staff on new policies. Develop and monitor office budgets, monitor resource utilization, and initiate purchase requests. Perform miscellaneous job‑related duties as assigned. Education and Experience Bachelor’s Degree preferred. 3 – 5 years of management experience in a medical setting. Equivalent combination of education and experience directly related to the duties and responsibilities specified may be accepted. Knowledge and Skills Skills in examining and re‑engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Knowledge of professional clinical intake assessment and patient triage protocols and procedures. Previous experience in the healthcare field. Strong interpersonal and communication skills. Exceptional technical skills, including experience with Microsoft Office products and an electronic health record. Ability to foster a cooperative work environment and resolve conflict when necessary. Knowledge of staff hiring procedures. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to communicate effectively both orally and in writing. Employee development and performance management skills. Skilled in organizing resources and establishing priorities. Knowledge of budgeting, cost estimating, and fiscal management principles and procedures. Ability to develop and maintain record‑keeping systems and procedures. Ability to foster a team approach. Working Conditions Occasional exposure to difficult patients. High stress level due to multiple demands frequently occurring simultaneously. Physical surroundings generally pleasant and comfortable. Most work performed while sitting, with a moderate amount of walking and moving around within a confined area. #J-18808-Ljbffr