Patient Advocate

Job Description

Job Description

Schedule: Full-Time | Monday–Friday

About Us

Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well-being of individuals and families throughout our community. We offer compassionate, comprehensive care and pride ourselves on our patient-first approach.

Position Overview

We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experience—from check-in to check-out. This position requires excellent communication skills, attention to detail, and a passion for patient-centered service.

Key Responsibilities

• Greet patients in person and by phone with professionalism and warmth 
• Schedule, reschedule, and confirm patient appointments using our EMR system 
• Check patients in and out, verifying demographics and insurance information 
• Collect co-pays and other payments as needed; provide receipts and documentation 
• Assist patients with paperwork and answer questions about clinic procedures 
• Communicate effectively with clinical and administrative teams to ensure a smooth patient flow 
• Maintain confidentiality in accordance with HIPAA and clinic policy 
• Support care coordination and follow-up activities as directed by the provider or care team 

Qualifications

• High school diploma or equivalent (required); associate’s or medical office training (preferred) 
• Previous front desk or customer service experience in a medical setting strongly preferred 
• Strong interpersonal and communication skills 
• Proficiency with computers and ability to learn electronic medical records (EMR) systems 
• Ability to multitask, stay organized, and maintain a calm, positive demeanor 
• Bilingual (English/Spanish) a plus, but not required