Agent/CSR

Job Description

Job Description

Job Summary

We are looking for a driven and results-oriented Bilingual Call Center Agent (English/Spanish) to join our dynamic sales team in the car insurance industry. In this role, you will handle inbound and outbound calls, deliver outstanding customer service, and focus on converting leads into auto insurance sales. You will educate potential clients on policy options, identify their coverage needs, and close sales with confidence and professionalism.

This is an excellent opportunity for individuals who are passionate about helping others, thrive in a fast-paced environment, and are eager to grow their career in a high-demand industry.

Responsibilities:

• Respond to customer inquiries and provide accurate information in English and Spanish.
• Assist clients with policy Sales, updates, billing inquiries, and claims.
• Process payments and offer support for insurance products.
• Resolve customer concerns with professionalism and efficiency.
• Maintain accurate records of customer interactions.

Qualifications

• Fluent in both English and Spanish (Written and spoken)
• Prior experience in a customer service or call center environment preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• High school diploma or equivalent.

Compensation & Benefits:

• Competitive pay
• Paid Time Off.
• Comprehensive training provided.
• Opportunities for career growth.