Customer Service Specialist

Job Description

Job Description

Customer Service Specialist (FULL TIME, PERMANENT)

Location : Local to Waterford, CT, fully ONSITE

Compensation : $23–$26/hour, with yearly raises, and bonus potential!

A busy, family-owned, service-based company local to Waterford is looking for a Customer Service Specialist to join their team. This is an excellent opportunity for someone who enjoys working with people, is comfortable in an office environment, and can confidently use technology to manage customer needs and information.

We are looking for someone with office experience who takes a consultative approach to customer service. The ideal candidate is organized, computer-savvy, professional, and able to listen to customers, understand what they need, and guide them toward the right solution.

Some day to day tasks:

• Serve as a primary point of contact for customers by phone and email
• Listen carefully to customer needs and provide knowledgeable, solutions-focused assistance
• Use computer systems and office technology to enter, update, and manage customer information
• Schedule and coordinate services
• Follow up with customers and ensure a positive experience from start to finish
• Communicate effectively with customers and internal team members
• Administrative tasks relating to contracts and agreements, and general support for the office
• Handle multiple priorities in a busy, fast-paced office environment

Requirements:

• Previous office experience is strongly preferred
• Excellent computer skills and comfort learning new software and systems
• Strong communication and customer service skills
• A consultative, problem-solving approach rather than a transactional sales approach
• Professional, organized, dependable, and detail-oriented

This is an office-based customer service position. We are specifically seeking candidates with office/administrative or service-based office experience rather than a retail background.

Additional benefits!

• Opportunities for raises and bonus potential
• Great medical, dental, and vision plans
• Stable, team-oriented work environment
• Opportunity to grow with an established local business

Please apply today to View email address on us.fitly.work(com)

• Previous office experience is strongly preferred
• Excellent computer skills and comfort learning new software and systems
• Strong communication and customer service skills
• A consultative, problem-solving approach rather than a transactional sales approach
• Professional, organized, dependable, and detail-oriented