IT Asset Manager

COMPANY OVERVIEW

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 325 post-acute care facilities with 47,000 employees across 17 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services - accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support - to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. PACS is one of Utah's Best Companies to work for. It has also been recognized as one of Utah's Fastest Growing Companies for multiple years.

JOB SUMMARY

Reporting to the Director of Systems Administration, the IT Asset Manager is responsible for the lifecycle management of IT hardware, software, and licensing assets across PACS' corporate offices and network of skilled nursing facilities. This role builds and maintains the organization's IT Asset Management (ITAM) program, including procurement intake, inventory and CMDB accuracy, device standardization, deployment and retrieval workflows, and disposal/decommissioning, to ensure assets are tracked, secured, compliant, and cost-effectively managed throughout their lifecycle. The role works closely with IT Security and Governance to ensure asset practices support HIPAA/HITECH compliance, audit readiness, and enterprise risk management.

CORE RESPONSIBILITIES

• Own and continuously develop the organization's IT Asset Management program, policies, and standard operating procedures.
• Maintain an accurate, centralized inventory of IT hardware, software licenses, and cloud/SaaS subscriptions across all facilities and corporate locations.
• Manage the full asset lifecycle: procurement intake, receiving, tagging, deployment, transfers, maintenance, retrieval, and secure disposal/decommissioning.
• Lead device standardization initiatives, including defining approved hardware catalogs and coordinating refresh cycles across skilled nursing facilities.
• Design and maintain device retrieval workflows for employee separations, facility closures/openings, and equipment refresh projects.
• Reconcile asset records against procurement, finance, and configuration management (CMDB) data to ensure accuracy and eliminate discrepancies.
• Track software license entitlements and usage to support compliance and identify cost-optimization opportunities.
• Partner with IT Security and Governance on audit readiness, providing asset data to support HIPAA/HITECH, NIST CSF, and CIS Controls compliance efforts.
• Coordinate with vendors on procurement, warranty/repair, leasing, and end-of-life equipment disposition, including certified data destruction.
• Support the Service Desk and field dispatch teams with asset data needed for troubleshooting, replacements, and deployments.
• Produce regular reporting and dashboards on asset inventory, lifecycle status, spend, and compliance metrics for IT leadership.
• Identify and help implement ITAM tooling to automate discovery, tracking, and lifecycle workflows as the program matures.

QUALIFICATIONS

Required

• Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent professional experience.
• 3+ years of experience in IT asset management, IT operations, or a related infrastructure/service delivery role.
• Working knowledge of IT asset lifecycle management practices and CMDB/ITAM tooling concepts.
• Strong organizational skills with high attention to detail and data accuracy.
• Experience working with Microsoft 365 / Azure environments and enterprise device management tools (e.g., Intune).
• Ability to manage multiple facility locations and coordinate logistics across a distributed organization.
• Strong written and verbal communication skills, including the ability to document processes and train staff.

Preferred

• Experience in a healthcare or skilled nursing/long-term care environment.
• Familiarity with HIPAA/HITECH requirements as they relate to device and data handling.
• Experience with ITAM or ITSM platforms (e.g., ServiceNow, Freshservice, or similar).
• Certification such as CHAMP (Certified Hardware Asset Management Professional), CSAM (Certified Software Asset Manager), or ITIL Foundation.
• Experience supporting vendor risk management or IT procurement processes.

Professional Characteristics

• Highly organized operator who communicates proactively
• Collaborative, low-ego teammate who shares knowledge and contributes to building a scalable IT functions.
• Adaptable and comfortable working through ambiguity in a rapidly growing organization.

WORK LOCATION

• Primarily office-based with occasional travel to skilled nursing facility locations for equipment deployments, retrievals, or audits.
• May require lifting and transporting IT equipment (up to 25-35 lbs).

TRAVEL

• Occasional travel may be required. Anticipated travel: up to 20% depending on business needs.

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment , we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let's shape the future of healthcare!

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. That's why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.