Inventory Specialist/Customer Service

Job Title: Inventory Specialist / Customer Service

Job Description

This role oversees and performs administrative and inventory functions within a busy distribution facility. You will coordinate order processing, manage inventory accuracy, support shipping and receiving operations, and provide responsive customer service to internal teams. By ensuring timely paperwork, accurate labels, and reliable inventory data, you help keep the warehouse running efficiently and support a smooth flow of goods throughout the operation.

Responsibilities

• Perform administrative operational functions for the distribution center, including printing and waiving work to the warehouse floor in a timely manner so order processing meets efficiency expectations.
• Oversee and execute inventory-related tasks such as cycle counts, item adjustments, and verification of stock levels to maintain accurate inventory records.
• Wave orders and assign or batch orders to material handling departments or leads based on operational priorities and workflow requirements.
• Print receiving purchase order check-in lists and ensure receiving documentation is accurate, complete, and ready for use by warehouse staff.
• Prepare and print inbound and outbound labels so that shipping and receiving teams have all necessary labels ready for use during daily operations.
• Check inventory accuracy at the bin location level, verifying both SKU and quantity, and investigate discrepancies as needed.
• Ensure that all shipping and receiving documents are properly completed, include required sign-offs, and are organized for reference and audit purposes.
• Track completed work at the individual level to provide operations management and supervisors with accurate information on performance, pace, and urgency.
• Identify and walk off parts that are not in their recorded location or are damaged before completing inventory adjustments, helping to prevent errors in stock records.
• Support material handling and warehouse activities as needed, including assisting with loading, unloading, picking, packing, and general warehouse tasks.
• Use RF scanners and scan guns to perform picking, inventory control, and tracking tasks accurately and efficiently.
• Coordinate with shipping and receiving teams to help ensure timely processing of inbound and outbound shipments.
• Contribute to maintaining a safe and organized warehouse environment by following safety expectations and reporting issues promptly.
• Provide customer service to internal stakeholders by responding to inventory, order status, and documentation inquiries in a timely and professional manner.

Essential Skills

• Experience with inventory control processes, including cycle counts, item adjustments, and verification of stock levels.
• Experience in warehouse operations, specifically in departments such as receiving, put away, and picking.
• Ability to perform material handling tasks, including loading, unloading, order picking, packing, and general labor in a warehouse environment.
• Proficiency using RF scanners or RF scan guns for inventory control, picking, and tracking activities.
• Experience with shipping and receiving processes, including preparing and handling related documentation.
• Ability to operate warehouse equipment such as pallet jacks, sit-down forklifts, stand-up forklifts, and reach trucks, as required by the role.
• Strong planning, organization, and time management skills to handle multiple tasks and prioritize workload effectively.
• Effective problem-solving skills with the ability to identify key issues, evaluate facts, and propose practical solutions.
• Basic computer skills, including the ability to work with warehouse systems and generate labels, lists, and reports.
• Knowledge of safety expectations and best practices within a warehouse environment.
• Capability to perform heavy lifting and physical warehouse tasks safely and consistently.

Additional Skills & Qualifications

• Experience tracking individual performance metrics and providing accurate information to supervisors or operations management.
• Familiarity with warehouse inventory systems and processes for managing material stock and storage.
• Comfort working with multiple types of warehouse equipment, including sit-down and stand-up forklifts, pallet jacks, and reach trucks.
• Previous experience in roles involving inventory control, material handling, and warehouse shipping and receiving.
• Strong attention to detail when checking documentation, labels, and inventory counts to reduce errors and improve accuracy.
• Ability to collaborate with cross-functional warehouse teams and communicate clearly about order status and inventory issues.

Why Work Here?

You will join a fast-growing organization that offers room to advance your career as the company expands. High performers in this role have opportunities to move into supervisory or managerial positions over time, providing a clear pathway for professional growth. The company fosters a collaborative environment with regular in-house meetings, annual outings, and catered events that encourage connection and team cohesion. You can expect a workplace that values development, recognizes contributions, and invests in building a supportive and engaging culture.

Work Environment

This position is based in a warehouse environment that supports distribution and material handling operations. You will work around active shipping and receiving areas, storage racks, and bin locations while using equipment such as pallet jacks, sit-down and stand-up forklifts, reach trucks, and RF scan guns. The role involves physical activity, including heavy lifting, loading and unloading, and frequent movement throughout the facility. The warehouse operates with a focus on safety and organization, and you will collaborate closely with material handling, shipping, and receiving teams. The company also promotes a sense of community through on-site meetings, annual company outings, and catered events that bring employees together.

This is a Contract to Hire position based out of Bellingham, MA.

The pay range for this position is $27.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bellingham,MA.

This position is anticipated to close on Jun 30, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.