Web Content Writer

Job Description:

• The content writer is responsible for writing UX content for our website and app, including e-commerce, account management, and chat flows for consumer audiences.
• May also create support content, including customer-facing articles and troubleshooting tools.
• Can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.
• Take content from concept to publication, implementing our digital experience standards and business objectives.
• Review and collaborate on design wireframes and comps to deliver the best customer experiences.
• Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as our brand voice and tone.
• Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.
• Leverage generative AI and other emerging technologies to improve content workflows, reduce manual effort, and enhance the customer experience.
• Write UX content for:
  
  • Consumer e-commerce journeys
  • Account management experiences
  • Chat and conversational flows
    
    • Customer support content and troubleshooting articles

Requirements

• Bachelor's degree in English, communications, journalism, or equivalent experience.
• Portfolio of UX content that demonstrates an understanding of product design processes and showcases content decisions.
• 3-5 years' mid-level experience in UX writing or content design for a consumer audience, with some experience managing content projects independently.
• 2+ years' experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
• 3-5 years' experience writing UX for digital spaces (e.g., e-commerce sales flows, mobile apps, support articles, account management flows).
• Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
• Experience writing or editing microcopy, including error messages, button labels, or status messages.
• Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
• Agile or development cycle experience (one+ year preferred).
• Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
• Experience with conversation design a plus
• Experience with consumer-facing Salesforce environments is a plus.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.