Receptionist

Job Description

Your experience matters

Northeastern Nevada Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Plant Operations Director joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Become part of a welcoming, team-oriented clinic where everyone works together to provide compassionate, patient-centered care. If you enjoy building relationships, staying organized in a fast-paced environment, and making a positive first impression, you'll feel right at home on our team.

How you'll contribute

A Receptionist who excels in this role:

• Serve as the first point of contact for patients, visitors, and providers, delivering exceptional customer service in a fast-paced clinic environment.
• Answer and direct incoming phone calls, respond to inquiries, and relay messages promptly and professionally.
• Schedule, coordinate, and confirm patient appointments while maintaining provider schedules.
• Register patients, update demographic and insurance information, and maintain accurate patient records.
• Perform general administrative duties including filing, data entry, scanning, faxing, photocopying, and preparing correspondence.
• Maintain organized office records and databases while ensuring confidentiality of patient information.
• Coordinate workflow and assist with daily office operations to support providers and clinical staff.
• Process incoming and outgoing mail and respond to requests for information.
• Perform basic financial duties such as collecting payments, making deposits, balancing petty cash, and verifying invoices, as applicable.
• Monitor and replenish office supplies while maintaining a clean, organized, and professional reception area.
• Collaborate with providers, medical assistants, and other departments to ensure efficient patient flow and a positive patient experience.
• Participate in department meetings, trainings, and other assigned projects while adhering to hospital policies and procedures.

What we're looking for

Applicants should have a high school diploma or equivalent. Additional requirements include:

• Previous customer service, receptionist, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Ability to prioritize competing demands in a fast-paced, patient-facing environment.
• Basic computer proficiency, including Microsoft Office and data entry.
• Demonstrated professionalism and the ability to maintain confidentiality.
• Critical thinking skills with the ability to work independently and exercise sound judgment.
• Ability to remain calm, courteous, and service-oriented while working with patients, providers, and staff.

Preferred Qualifications

• Associate degree.
• Previous experience in a medical office, physician practice, or healthcare setting.
• Experience scheduling appointments and coordinating provider calendars.
• Familiarity with electronic medical records (EMR/EHR) systems.
• Knowledge of medical terminology and healthcare office workflows.
• Experience handling insurance information, patient registration, or medical records.
• Cash handling or basic accounting experience.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Northeastern Nevada Regional Hospital

Northeastern Nevada Regional Hospital is a 75-bed acute care hospital that offers exceptional care to Elko county and the surrounding areas of northeastern Nevada. We are recognized by the American College of Cardiology as an accredited Chest Pain Center and we believe that health care should be effective, safer, and more available to all people. We are committed to providing our patients with the highest quality, family-friendly care available.

EEOC Statement

"Northeastern Nevada Regional Hospital (NNRH) is an Equal Opportunity Employer. NNRH is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."